WTF! Vault empty! I want a refund of everything.

[hippowombat]

@jwatte;590286

I understand the difference between creators and EPIC.
I also understand that EPIC pays creators when people purchase content in their store.
I also understand that when people don’t get what they pay for, they get their money back.
Note that the PayPal stateents say that I gave my money to EPIC, not any particular creator.
If EPIC has already paid out to creators, then that’s their mistake, and whether they claw the money back from creators for their own failure is between EPIC and creators.
(I think most of the refund angst for creators would go away if EPIC simply delayed payouts until there was no risk of refunds. That would probably create payment delay angst instead. It sounds angsty being a creator

• Epic facilitates the purchases of content on their marketplace, creators don’t get any kickback from Epic for selling stuff on their marketplace if that’s what you’re understanding, quite the opposite in fact, we take a 30% hit on each sale.
• Note that you did in fact receive a license to the software you purchased when you purchased it, access to it via the vault is essentially a bonus because it allows what equates to a cloud storage alternative for the content, otherwise you can download your purchases to your machine immediately and you won’t have to worry about the vault or other marketplace functions being down.

Hopefully I was able to address your concerns, and again, I’m sure Epic is working to resolve the vault issue happening currently. Not trying to sound rude, I just feel like your outlook on the whole marketplace purchasing/facilitating process seems a bit cynical, and may be leading you to compound the frustrations your currently feeling to something that’s a bit overkill.