Wheew I was looking forward to this. While the customer support isn’t necessarily wrong, that attitude is a bit overly defensive and quite frankly uncalled for. Welp, there goes my excitement. There’s nothing I despise more than poor customer support.
World Machine it is, then :rolleyes:
I’ve been waiting to pick this up until there is solid UE4 integration, used the unity version a while back and 10/10 would recommend even with the, erm, aggressive approach to customer service :-p Anyhow once this shows up as a plugin on UE4 marketplace I’m all for it, make it happen!
Has there been any word on when this plugin will be available for commercial use?
Thanks for the heads up. I will never purchase anything from this company.
You would choose World Machine over World Creator because you care about customer support??
World Machine’s customer support is non-existent. The creator didn’t even care about developing his software for more than one year and responding to anything from his community.
I bought World Machine and I regret it, because that was wasted money.
World Creator’s support may have reacted wrong/exteme once, but I doubt it’s a common thing, since their support is very good in all other aspects. Actually, just by experience, I can say that they have great support. If you choose World Machine over World Creator because of customer support, you must have lost your mind…
World creators support is awesome 
Hey - I can also verify their support is also awesome.
That said I cannot help but feel that we are not getting the full story here.
The people over at World Creator have been really good to me and pretty much everyone else who uses the software.
I have gone ahead and contacted the World Creator folks so that they can chime in on this. Again I do not think we are getting the full story.
Well the things that needs to be examined are the paragraphs inside the EULA to which ‘One Mode Only’ does not agree with - just go to our website and see for yourself.
For example, he does not agree with that World Creator is a per user license and that he should not use it for unlawful purpose (like racist, promoting hatred …). He also does not agree to our copyright nor that we want to protect our code from being cracked. There are a few more things like the ones I was listing here that he does not agree with.
I guess he is using also other software as well and those applications also have EULAs like ours (e.g. Windows, MacOS, IOS, Photoshop, Unity, Unreal and more).
He is telling me that he is a professional but the way he acts within the last months just shows what kind of person he is. He is spreading bad words about us and our product and the only thing I can hope is that people realize what is going on by reading the EULA to see to what he is not agreeing with to get a refund.
Now regarding to the ‘lawyer’:
Yes, we are collecting everything this user does (just like the post he did). Why do we do this? Because someone that does not agree with the EULA also let’s us assume that he will use World Creator illegally against the EULA. If we have enough information together we will decide how to act further - actually this is something our lawyer will decide and let us know.
All that we developers can hope and ask for (not only us but also any others else) is that people do not blindly believe what is said on external forums by some individuals. There are many trolls and hatred people arising anywhere and it does a lot of damage to great teams, companies, and products. It frustrates, it blocks the support, it prevents income and with all that together, the entire development.
We give our best to give our customers the support they expect while implementing their requests, fixing issues, keeping the product up and running by further developing it, doing the marketing, updating the website, talking in our forums, discord and any other social platform we have. And we are not the only devs doing this - it simply makes my heart bleed that individuals like him are doing things like that not only to us but to many other devs as well.
If a customer complains about the functionality of an application, and therefore requests a refund, then companies / teams might ask for the issue, and in some cases, if the explanation make sense, a refund will be granted for sure. At the current state of World Creator, which is not declared as an official release yet (but a release candidate), it is an investment into a product that will soon be available as an official release. That is also why pricing will be raised by 30% after first official release.
And just to also clarify: I am not hiding myself - my name is and if anybody has concerns about the World Creator’s support nor about the product itself or even about us, feel free to contact us:
[EMAIL=“support@bitethebytes.com”]support@bitethebytes.com
Kind regards,
and the entire BiteTheBytes team
Hey @nanthrox - So from what I understand - He refuses to accept the EULA and wants a refund. I have looked into the areas of the EULA that he is complaining about and it seems like rather mundane stuff. The sections of the EULA that he is complaining about are pretty common in other software.
I think you have every right to be suspicious of this users motives. Especially when the go and start ■■■■ like this here and on the Unity forums.
Support is good, they are very responsive in their forums.
Right now there are some problems with the sync tool and importing tiled landscapes into UE4. But they are aware of that and working on it.
Jesus that is expensive … While it offers alot of functionality, I can get all of that all for a few bucks as well. And even if i had the money, i would rather donate it i guess. But anyway, software looks fantastic and will surely find its buyers, specially if one needs to create hundrets of maps.
(This is my personal feedback after reading over all its features & then seeing the prices).
I wholly understand, but to be fair this section is VERY vague and can easily be mis-interpreted;
Lots of games today are 18+ and feature mature content which could be considered several of these even though no ill intent is meant. So if they use your software to generate the terrain, they could possibly be subject to legal action?
Like I said, it’s very vague and I wholeheartedly agree with him on this particular point. Take GTA V for example, would they be subject to legal action if their terrain was generated using your software? Business corruption aside, talking strictly from a EULA standpoint here.
That’s exactly right, and the vagueness of it makes me uncomfortable; especially given the money-clinging attitude and legal threats sent by their support - at the drop of a hat - over something which shouldn’t even be a problem. (“I declined this agreement, therefore I cannot use your software, may I have a refund?”) Surely there’s no way he thought that I planned to use the software in violation of the terms, who in their right mind would broadcast that to the developers? It’s a shame that they responded so poorly.
Anyway, the way those terms are laid out, it sounds to me that if you were to create a GTA-esque game and earned millions, this company could drag your *** into court. Can I make video tutorials or stream myself using this software, while cussing like a sailor and potentially having vulgar/obscene songs or non-related content in the background? Honestly, why would I risk it?
Moreso than dropping ~$300 on World Creator 2, and then having your account banned without having even used it, presumably due to a weak ego under the guise of legalities? XD
So you assumed that I contacted support in order to flaunt my illegal intentions, and then assume that I plan to use your software in violation of the agreement (which I hit the decline button for prior to sending said email)? Am I allowed to assume that you’re just playing dumb, being manipulative, and that you care about money more than your clients? If not, then the dissonance is astounding. Try to be more respectful and communicative in the future; isn’t that the entire point of customer service?
Your attitude stinks. A customer has a disagreement regarding your EULA and your response is to threaten them? The correct response is to refund them and move on.
Your product is good. Your business acumen is awful. Learn from this.
I did the same, but I don’t regret it. While the dev is silent on the forums, he explained what happened and why. I recall he replied to my e-mail when I needed help. The software (2.x Pro) works fine and gets the job done. 3.x is a different story, but since he is wrapping up 3.x release, we’ll see what happens.
LOL This made my day, thanks for the laugh
Try Houdini… only 200 bucks for the Indie version!
teak
It’s nothing to do with protecting IP or cultural differences. A paying customer has attempted to comply with their EULA by notifying them that they do not agree with the EULA (it’s the very first section). The company has responded by threatening with lawyers.
It’s totally unprofessional. Not only are they losing a potential sale (me), they now have a black mark against their name in the mind of a decision maker at a potential major enterprise customer (also me).
Some people just need to accept they messed up and stop digging.
Well, I never meant to threaten anybody - maybe my English is not good enough to explain what exactly I mean. The customer told us, that he wants a refund due not accepting the EULA. He was not accepting several points like “Copyright” and also the per user license. So if someone does not accept such things, then I have to assume that he/she plans to do unlawful things with our product.
That is why I have passed this to our lawyer - hopefully this is clear now. We have no issues in changing things - THAT is what we do anyways, all day. Customers have issues, suggestions and ideas and we are taking care of them.
It would be unprofessional to say: “Hey, no problem 
- we just change the EULA to whatever you want. You do not respect our Copyright? You want an official agree to break the Software or even to sell it on your own under your own trademark?”
WE DID NOTHING WRONG - ACTUALLY WE WERE THREATENED BY THIS CUSTOMER TELLING US THAT HE WILL WRITE TO ALL HIS FRIENDS AND POST ON ALL FORUMS AND ON ALL HIS SOCIAL SITES, IF WE DO NOT GRANT A REFUND - now THIS is disgusting. Asking for a refund due completely nonsense claims, and then threaten the devs by that if they do not grant a refund.
You don’t get to assume anything; a customer has (politely) written to you that they cannot accept the terms of your license and would like a refund; this is not unreasonable.
What is unreasonable is assuming that this person has criminal intent, and the overly aggressive nature of your response. You are entitled to decline a refund if you don’t believe the person requesting it has a valid enough reason for wanting a refund, however the words ‘lawyer’ and ‘criminal prosecution’ really shouldn’t appear in the response.