I can run launcher just fine. But When I try to load editor Unreal Editor appears as expected, but is just fades out after 3-4 seconds. Its not showing up in my task manager. I tried re installing many times and restarting. I check logs folders but there are no logs being created. As it is currently I cannot get into editor.
Hey Drewseph,
How far are you able to get in process? Are you able to select a project and start to load that, or does editor disappear right after opening it from Launcher? Have you been able to launch editor before, whether with this version or an earlier version of engine?
Please attach your dxdiag with your response. Thanks!
I only just subscribed and installed editor. process only gets as far as grey splash screen and then it closes by itself with no editor appearing. I can’t get in far enough to open any project.
Where can I find dxdiag?
For your dxdiag, go to Start Menu and search for “dxdiag” and run program. There will be an option to Save All Information, which will give you a .txt file which you can attach here. For more information on information we might find useful when you run into bugs:
Take a look and see if you can find a log file in this folder: Engine\Saved\Logs\ and and attach that as well. Thanks!
Thanks!
Here it is I hope it helps solve this.
Were you able to find a log in folder I mentioned?
this is all there was
Okay, see if there’s one here:
C:\Program Files\Unreal Engine\4.4\Engine\Programs\CrashReportClient\Saved\Logs\
Okay, one last thing to look for, please. Follow these instructions about getting Verbose Logs from Launcher:
Just bottom part for Verbose Logs.
Alright, there log. I followed directions step by step.
[1]: 15849-verbose+logs. (160 KB)
Hey Drewseph,
Can you try running UE4Editor.exe from your engine folder? You can find it here:
C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64
I ran exe and it closes before getting past initial grey splash screen
Okay, one other source of information that might be helpful for us. Shift + Right-Click in white space in that folder and select “Open command window here”. In Console window that opens, type “UE4Editor.exe -stdout > outputlog.txt” (without quotes). That should create a file named outputlog.txt in that folder. Please attach that as well. I apologize it’s taking some time to get to bottom of this, and appreciate your patience.
Also do a quick check and see if there’s anything here:
C:\Users\<WINDOWS USER>\AppData\Local\UnrealEngine\4.4\Saved\Logs
Okay I checked logs folder and there was a log in there, I attached along with output file
Thank you very much for that information. I’ve sent all of this along to our developers to look at and they will get back to you as soon as they can.
In meantime, if you have another machine to try installing engine on, please try there as well and let us know what happens. Thanks again for your patience!
my only other machine is not strong enough to run engine, its a very underpowered system.
Crashes usually are placed in following location:
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportQueue
Please check if you have folders named like this AppCrash_UE4-[gamename]-[guid]
That folder is empty