Why does UE4 keep crashing when I try to import any image/texture file?

Development Rendering
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1

Whenever I select import and try to import any image file (PSD,JPEG,Targa,PNG,etc.) It Crashes and the crash summary is as followed:

LoginId:bc82fa8249883a7601526cbd65f191ba
EpicAccountId:870e2132ad374cb9904dbccc7e0996cd

Unknown exception - code c06d007e (first/second chance not available)

KERNELBASE
UE4Editor_TextureFormatDXT!__delayLoadHelper2() [f:\dd\vctools\delayimp\delayhlp.cpp:323]
UE4Editor_TextureFormatDXT!_tailMerge_nvtt_64_dll()
UE4Editor_TextureFormatDXT!FNVTTCompressor::FNVTTCompressor() [d:\build++ue4+release-4.15+compile\sync\engine\source\developer\textureformatdxt\private\textureformatdxt.cpp:129]
UE4Editor_TextureFormatDXT!CompressImageUsingNVTT() [d:\build++ue4+release-4.15+compile\sync\engine\source\developer\textureformatdxt\private\textureformatdxt.cpp:324]
UE4Editor_TextureFormatDXT!FTextureFormatDXT::CompressImage() [d:\build++ue4+release-4.15+compile\sync\engine\source\developer\textureformatdxt\private\textureformatdxt.cpp:478]
UE4Editor_TextureCompressor!FAsyncTask::DoWork() [d:\build++ue4+release-4.15+compile\sync\engine\source\runtime\core\public\async\asyncwork.h:263]
UE4Editor_TextureCompressor!FAsyncTask::DoThreadedWork() [d:\build++ue4+release-4.15+compile\sync\engine\source\runtime\core\public\async\asyncwork.h:288]
UE4Editor_Core!FQueuedThread::Run() [d:\build++ue4+release-4.15+compile\sync\engine\source\runtime\core\private\hal\threadingbase.cpp:442]
UE4Editor_Core!FRunnableThreadWin::Run() [d:\build++ue4+release-4.15+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:76]

2

we haven’t encountered this issue at all here internally. So, I may need to get some additional information.

  • Does this occur in any project even a fresh blank one?
  • Have you tried different engine versions?
  • What import method are you using?

Would you mind providing the following as well.

  • DxDiag: To do this open your windows command prompt and enter dxdiag. When the window appears save all information and attach the generated file in this post.

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Ed

3

We have not heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will follow up.

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