Video Export Creates an Empty File

Summary

When I try to export a video, even if it’s only 2s long, I briefly get the progress bar modal but then it goes away and an empty video file is created. The program doesn’t crash, and exporting images works just fine. I have tried reinstalling my OS and Twinmotion but neither resolved the issue.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Other

Steps to Reproduce

  1. Export any video

Expected Result

The expected result would be that a video file is created

Observed Result

A video file is created but it’s an empty file.

Platform(s)

Twinmotion

Additional Notes

I have seen many threads where people have experienced this bug, but there doesn’t seem to be any solution. My client has seen the fly through preview and really wants this video. I have no idea what to do to resolve this bug to be able to export a video.

Hello there and thank you for reaching out, This is probably due to Window N edition update.
Please review the following article for a fix.

https://dev.epicgames.com/community/learning/knowledge-base/PnJb/how-to-fix-this-empty-mpeg-file-exported-out-of-twinmotion

Thank you

MC

Thank you so much for your reply, however this did not resolve my issue because I am not using Windows N. From what I see, Windows N means it does not have a Media Player and that the Media Features need to be added, but my version is Windows 11 Home, version 24H2 so the Media Feature Pack is not relevant.

Is there something else I should do for my version of Windows that would resolve the bug? I already tried reinstalling the OS.

@MC_Jut I wanted to follow up here. The link you shared only addresses Windows N users, not Windows 11 Home. Are there any other resources you may know of that could help me resolve this bug?