Verse UI Buttons are not being navigated on Consoles

General Issues and Bug Reporting
, , , ,
1

Summary

I am getting reports across all of my games for almost all of my verse UI menus.

For Consoles, you cannot use a controller to navigate to any buttons. It looks like the buttons are focused correctly, but even with a clear navigation the “active” button won’t change.

I’ve attached the videos that my community has sent me to showcase this issue

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

UI/Tools

Steps to Reproduce

  1. Open a menu

Expected Result

Should be able to navigate between the buttons without issues

Observed Result

the “active” button does not change even with clear navigation

Platform(s)

Xbox, PS4 (I believe all consoles though)

Island Code

2311-7649-8274

Upload an image



Additional Notes

This only started happening after the 38.00 Update today, these menus were working perfectly before.

2

I have a theory (based on these two videos) that the fact that a button is “Disabled” on the UI’s being navigated, that may be breaking the navigation for whatever reason

3

We have set focus now, maybe that can help?

4

It doesn’t look like there’s an issue with the ‘focus’ not being set, but rather some buttons not being navigable when they should be

Here’s another video someone sent me of some buttons being completely skipped over even though they’re enabled and should be able to be focused on: https://www.youtube.com/watch?v=qeAA5GY_h2k

7

FORT-1006736 changed to ‘Needs More Info’. We’re missing information that would help us determine the source of the issue.