Verse persistence/save point device data resets randomly

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Verse

Summary

In my map, I’m using a save point device to save kills and gold, and I’m using Verse persistence to save point per kill for a level system that I have in my map. I have received multiple reports about players losing their data, including kills and gold

Steps to Reproduce

One of the players told me that he lost his data when he joined the map

Expected Result

When a player joins the map, kills and gold should load.

Observed Result

Kills and gold reset, and the level system resets

Platform(s)

All

Island Code

7314-4269-5911

hi @FUNCR ,

when you published the original did you clear Persistent data before publishing using Simulate new user.

In the above screen, you can export the data when open you look in bottom bar and see your current persistence data.

from UEFN - Content Service

Hey @Jimbohalo10 do you mind explaining it a little bit more?

hi @FUNCR
AFIK the Verse Persistent data
Persistence data deletion in UEFN
You must select
Persistence data deletion
Simulate New Users before Publishing,

Several people have said that the game has reverted to Verse Persistent data used during testing, which was imported during the save.

This actually could be none, but not new user’s data
Quite complex there is a document on this
Using Persistable Data in Verse | Unreal Editor for Fortnite Documentation | Epic Developer Community (epicgames.com)

Hey again @Jimbohalo10
you might misunderstood me, the data reset is very rare and so far it only happened to 4 players from the reports i got in social media
but it didn’t happen to me so i don’t think it’s necessary to enable Simulate New Users in the edit session…
also for some reason i can’t load player in the link you sent me, it just gives empty page


and when i try with a username it gives this error
image

hi @FUNCR ,
Well never seen that before. The same user/pass for this discussion should log you in properly.
There was once someone who had two accounts and had to get them linked.
Mine is just my standard email address/pass but does need multi-factor verification.

Update on this: This issue is still occurring. Sometimes gold resets, sometimes kills reset, and sometimes both! I received this clip from someone who was affected by it, and I hope it gets looked into. You can see in the clip that the player had 40 million gold, but when they rejoined, it was reset.
(i only use save point device to save data)

hi @FUNCR ,
in the documentation

if a player matchmakes into an older, non-current version of an island, a HUD message displays stating that the island is not current, their save data will not be loaded, and their save game will not be modified.

Save Point Devices | Fortnite Creative Documentation | Epic Developer Community | Epic Developer Community

Hey @Jimbohalo10,

In the documentation, they mention what happens if a player enters an old session after you’ve updated the map. For example, if a player joined version V21 when the latest version is V22. This is not the case with my map. They also mention a HUD message that should pop up, but it didn’t.

The player was playing in the latest version, and this issue is super rare. My guess is that after he left, another player killed him, which caused the problem. There’s a strange bug where if you die on any map at a certain time, your gold will show as -1 until you respawn. Maybe that’s what happened? I’m not sure.