Since Epic restored data a while back, I think around a month ago, we had not received any reports of players having data resets. However, in the past two weeks, the reports have come back, and players have started to lose their data again.
Adding on to this, this issue is occurring across all forms of save data, such as save point, trackers, and verse persistence. We’ve had a large influx of players reporting their data being wiped
Can confirm, was playing a few games on Bed Wars around 10:30pm NZ time Saturday and then the next game all the data was gone from
The persistence devices.
Some more info about this and some specific cases we’ve noticed:
This seems to happen primarily when players are forcefully disconnected from a session. (Full game crash, power loss, network connection loss).
When a player joins back into the same session they were disconnected from, their stats are more likely to be reset, whereas joining a new session they may have their stats.
After joining a public session and seeing their stats reset, they back out and queue into a private match, and their stats are restored.
Their stats are reset on one platform (PC), but if they queue into a session from another platform (Mobile) their stats are restored.
Island Code: 5263-9200-9917
It is incredibly saddening to get dozens of messages every day from dedicated players who have lost hundreds of hours of progress and we feel completely helpless. It’s ruining the UEFN experience for many players, and is hurting our confidence as developers to build amazing experiences for our players. Hopefully this can be addressed as soon as possible, thank you!
We’ve also been noticing this on our island (3469-7377-0976) with players reporting lost data more and more frequently in the last couple of weeks. This is particularly challenging given our map is in the RPG genre and relies on ongoing progress through levels and achievements.
Similar to above from Bloom, this seems to happen more frequently when players are unexpected disconnected (game crash, power loss, console hard reset).
When the verse data is lost, it’s often accompanied with device-persistent data like loadouts and resources being lost too.