Verse persistence data resets increased in the past couple of weeks

General Issues and Bug Reporting
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1

Summary

Since Epic restored data a while back, I think around a month ago, we had not received any reports of players having data resets. However, in the past two weeks, the reports have come back, and players have started to lose their data again.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Verse

Steps to Reproduce

I don’t know what is causing it

Expected Result

verse persistence data resets

Observed Result

verse persistence data resets

Platform(s)

all platforms

Island Code

3305-1551-7747, 7048-8422-2298, 5253-8468-3364

3

This is not only affecting verse persistence but my players are losing data with the stat creator device as well

1 Like
4

I have seen this occurring across several islands. Definitely a game-breaking issue and can kill entire maps

1 Like
5

Adding on to this, this issue is occurring across all forms of save data, such as save point, trackers, and verse persistence. We’ve had a large influx of players reporting their data being wiped

3 Likes
6

Can confirm, happened to several players using verse and regular persistence on my maps.

This seems there is a backend problem with syncing data once player is in a “leaving/crashed” state.

7

Can confirm, was playing a few games on Bed Wars around 10:30pm NZ time Saturday and then the next game all the data was gone from
The persistence devices.

8

This affects our map as well. We only use the save point device, and we keep receiving reports about players’ kills and inventory being reset.

9

Players keep losing persistent data on 2 of my maps. The players keep losing achievements, money etc.

10

We’re looking into this.

1 Like
11

FORT-846684 has been added to our ‘To Do’ list. Someone’s been assigned this task.

12

Some more info about this and some specific cases we’ve noticed:

  • This seems to happen primarily when players are forcefully disconnected from a session. (Full game crash, power loss, network connection loss).
  • When a player joins back into the same session they were disconnected from, their stats are more likely to be reset, whereas joining a new session they may have their stats.
  • After joining a public session and seeing their stats reset, they back out and queue into a private match, and their stats are restored.
  • Their stats are reset on one platform (PC), but if they queue into a session from another platform (Mobile) their stats are restored.

Island Code: 5263-9200-9917

It is incredibly saddening to get dozens of messages every day from dedicated players who have lost hundreds of hours of progress and we feel completely helpless. It’s ruining the UEFN experience for many players, and is hurting our confidence as developers to build amazing experiences for our players. Hopefully this can be addressed as soon as possible, thank you!

4 Likes
13

We’ve also been noticing this on our island (3469-7377-0976) with players reporting lost data more and more frequently in the last couple of weeks. This is particularly challenging given our map is in the RPG genre and relies on ongoing progress through levels and achievements.

Similar to above from Bloom, this seems to happen more frequently when players are unexpected disconnected (game crash, power loss, console hard reset).

When the verse data is lost, it’s often accompanied with device-persistent data like loadouts and resources being lost too.