URGENT: Fortnite Crashes on Both PC and Mobile When Loading My Island – ISRAEL FUN WORLD 2 (6087-0049-9673)

General Issues and Bug Reporting
, , , ,
1

Summary

URGENT: Critical Fortnite Crash Affecting Almost All Players on My Published Island – ISRAEL FUN WORLD 2 (Island Code: 6087-0049-9673)

My published island has become completely inaccessible to almost all players. Fortnite crashes during the loading screen whenever anyone attempts to join, on BOTH PC and mobile devices.

The issue occurs in both Public and Private sessions. Players also experience the same crash when attempting to enter my island through another island.

As the creator, I am experiencing exactly the same issue. When I open UEFN and click “Launch Session” to test or update my island, Fortnite crashes during the loading process. I cannot even access my own island to investigate or fix the problem.

All my other islands, including my previous island, work normally. This issue affects ONLY ISRAEL FUN WORLD 2.

I have already contacted Epic Games Support and submitted an escalated case (27292227), including additional evidence and UEFN staging logs. However, the problem remains unresolved.

I am requesting an urgent technical investigation into the published island build, server-side data, and any possible technical or malicious interference that could be causing these crashes.

This issue has completely disrupted my island, prevented me from publishing updates or fixing the problem, and left my entire player community unable to access the experience.

Please escalate this report to the appropriate Fortnite Creative / UEFN engineering team.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Open Fortnite on PC or mobile.
  2. Attempt to join ISRAEL FUN WORLD 2 (6087-0049-9673).
  3. Try joining through either a Public or Private session.
  4. Fortnite starts loading the island and then crashes completely.
  5. The same issue occurs when trying to enter the island through another island.
  6. As the creator, open UEFN and click “Launch Session” to test the island.
  7. Fortnite crashes during the loading screen before the island can be accessed.

The issue affects almost all players across both PC and mobile devices.

Expected Result

Fortnite should successfully load the island and allow players to join and play normally. UEFN should also allow the creator to launch a session, test the island, and publish updates.

Observed Result

Fortnite crashes during the island loading screen on both PC and mobile. The creator also cannot launch the island through UEFN because Fortnite crashes every time. The issue affects almost all players, in both Public and Private sessions.

All other islands work normally. Only ISRAEL FUN WORLD 2 is affected.

This prevents the creator from accessing, testing, updating, or fixing the island.

Platform(s)

PC (Windows), Mobile (Android and iOS)

Island Code

6087-0049-9673

Upload an image

2

hi @JustRONII

This works on Android mobile looks like you middle Eastern servers are crashing

my Region is EU London

Look at the nearest servers may be Asian servers in Fortnite and restart UEFN/Fortnite to use the other server.

from ME to ASIA

Asia (ASIA): East and Southeast Asia, Japan, and Korea.

It will be network laggy but that isolate and prove the problems .

Fortnite Matchmaking Regions

Fortnite uses eight primary matchmaking regions globally:

  • Europe (EU): Includes the UK and mainland Europe.
  • North America: NA-East, NA-Central, and NA-West.
  • Brazil (BR): South America.
  • Oceania (OCE): Australia, New Zealand, and the South Pacific.
  • Asia (ASIA): East and Southeast Asia, Japan, and Korea.
  • Middle East (ME): Arabian Peninsula and surrounding areas. [1, 2, 3]

Try to Verify your Fortnite

How to Verify Fortnite and UEFN

Thanks

3

Thank you for the suggestion. @Jimbohalo10

I changed my matchmaking region from Middle East to Asia, restarted Fortnite, and tested the island again. Unfortunately, the exact same crash still occurs.

This confirms that changing matchmaking regions does not resolve the issue.

The problem still affects both PC and mobile players, Public and Private sessions, and even UEFN Launch Session.

All my other islands continue to work normally. Only ISRAEL FUN WORLD 2 is affected.

I would appreciate further technical suggestions or investigation into the island itself.

4

hi @JustRONII ,

For Epic Support or anyone you need to upload the Fortnite log

from

C:\%USERNAME%\AppData\Local\FortniteGame\Saved\Logs\FortniteGame.log

and zip the up and upload to this thread as this will be needed by Epic Support when votes is above 3

UPDATE : My PC now crashed with a shader problem

 Attempt to create zero-sized buffer 'WaterInstanceDataBuffers', owner 'None', usage 0x4002, stride 0.


at the Crash point

Here is Fortnite log with the crash

WaterInstanceDataBuffers-FortniteGame.zip (537.1 KB)

Ran Verify on Fortnite all ok