Unreal marketplace section of Epic games launcher unresponsive

Distribution UE Marketplace
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1

Just lately nothing I click on opens, I can’t purchase anything, can’t even open products to go to their preview page. I click on my wishlist and it doesn’t click where the cursor is but clicks about a hand span to the left like the mouse is being projected to the left. Completely unusable, how to fix please?

2

Yep, it doesn’t work for me either. I have tried to use their contact from and send a log and this ironically also doesn’t work. The marketplace via any other browser seems to open fine, so it’s something causing an issue when in the launcher.

I suspect something to do with these messages in my log might help diagnose it:

[ 31][SignInRouter]    Best Match: invalid - [0] states compared
[ 31][SignInRouter]    Navigation Canceled.
3

Seems like the issue is now resolved after the latest launcher update.

4

I have this same problem on the latest version of the launcher.
Deleting Webcache didn’t work.
Uninstalling and re-installing didn’t work.
Navigation works fine in all browsers except Epic Games Launcher…

5

This still seems broken. Every tab’s navigation works except the marketplace.
Tried reinstalling, deleting appdata in between reinstalls. Nothing

6

I had this happen again, but I am using a Pi Hole as an ad blocker, do you have any firewall rules or changes to hosts file that may be causing this? The solution for me was to whitelist: tracking.epicgames.com

I guess the analytics is somehow attached to the event, probably they want to know what items you’re looking for on the marketplace. I can only think this is by accident that it silently fails as they much be tracking the game store as well, but that works fine.

1 Like
7

Can confirm, works after whitelisting mentioned domain in pihole.
Thanks!

8

I just deleted everything inside this folders
“C:\Users\Me_\AppData\Local\EpicGamesLauncher” and
“C:\Users\Me_\AppData\Local\Epic Games”…
then reinstall Epic_games_launcher…
offcours i’ve lost all my projects icons from “Library”… but it not so big deal

9

Also can confirm this fixed it for me! “tracking.epicgames.com” needed to be added as a firewall exception.

10

This junk never ever worked for me.
Epic game own client just useless if you need to find new assets on Marketplace.

11

I had the same issue. tried the removal of the folders and reinstall. but adding the tracking.epicgames.com to pihole it worked great

12

When Unreal Marketplace was unresponsive to me, I tried turning off my VPN and now it works.