Summary
Title: Unreal Engine Cannot Be Installed – Launcher 20.3.8, Empty Engine Library
Hello Epic Games Support,
I cannot install Unreal Engine through Epic Games Launcher on Windows 11.
Launcher version: 20.3.8-60034553+++UE5+Release-Distro-5.5
Problem:
- Unreal Engine → Library → Engine Versions is completely empty.
- The + button is greyed out.
- The Install Engine button does nothing.
- No Unreal Engine EULA appears.
- No engine installation starts.
Relevant launcher log:
LogCommunityPortalOSS: Display: ...found 0 entitled apps
Troubleshooting already attempted:
- Restarted the PC and fully closed all Epic processes.
- Ran Epic Games Launcher as administrator.
- Cleared the webcache folder.
- Completely uninstalled and reinstalled Epic Games Launcher.
- Added Game Animation Sample through Fab and attempted to create a project. It remains stuck on “Starting” without downloading.
- Verified that the Epic Games Store itself opens and my account can sign in.
None of these steps resolved the issue.
Could you please investigate whether my account is correctly receiving the Unreal Engine build catalog and entitlement information? I would appreciate help restoring access to Unreal Engine installation.
I can provide the full launcher log privately if required.
Thank you.
What Type of Bug are you experiencing?
Other
Steps to Reproduce
ı dont know
Expected Result
ı dont know
Observed Result
.
Affects Versions
5.8
Platform(s)
Windows
Additional Notes
winows11