[quote=“Amanda.Bott, post:12, topic:104812”]
Why did we do this?
There were a significant number of bug reports coming in with insufficient information, so this form was created to increase the likelihood that we’ll be able to reproduce bugs that have been submitted and increase the rate at which bugs are processed.
In many cases, I’ve seen where a number of people will have the same issue, but Epic can’t reproduce it because they don’t have access to the sort of complex project where the problem occurs. The old standby, “reproduce it in a clean project” is meaningless in most contexts.
What about visibility and collaboration?
Bugs will be visible on the Public Bug Tracker after we’re able to reproduce them and it is determined not to be a design request. You can always create a public thread on AnswerHub discussing the issue and reference the ID of the bug, once it becomes available. You’ll still be able to collaborate, discuss issues, and work on solutions together.
Again, Epic can’t reproduce them so this presumes that the issues don’t exist. Sorry, that’s completely bogus.
What if Epic needs more info?
If an email address is provided in the form and the team needs clarification around the bug, then they’ll reach out to do so.
Meaning, Epic plans to stop communicating directly with bug submitters.