Unnable to transfer my project's ownership

Summary

I have a map that is already complete and ready to be published on an account that is not enrolled in the Creator Program. It is on the account of one of the company’s employees. I am trying to transfer the ownership of the map to the company’s account, which is enabled for publishing, but it’s not working. When I try to transfer the ownership, the following error appears:

[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.cannot_transfer

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

1 Open Creator Portal
2 Search for the project you want to transfer
3 Click on “Transfer to another team”

Expected Result

The project should transfer ownership to the new user.

Observed Result

The following error:

[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.cannot_transfer

Platform(s)

UEFN - Creator Portal

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Is there someone from EPIC who could help us? We have been trying to contact by tickets and chats in the website with limited response from like a month.

Please someone from EPIC support that can adress this problem? We have tried in every channel we have in order to find a solution. We have the island ready to be published and we can’t because of this single error

I also have the same error, maybe it’s because the island limit (50/50) is reached?? not sure if it is this