Unhandled Exception: EXCEPTION_INT_DIVIDE_BY_ZERO

Reference ID

71b471825f2643c7898acf89bc5cd0f9

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Other

Summary

I was editing a map, took a break off of it, closed Unreal Editor for Fortnite normally. Then when i launched it back up 30 minutes later, crashed every time during the launch

Steps to Reproduce

open up epic games launcher run as administrator , quick launch Unreal Editor for Fortnite, Few seconds later error pops up

Expected Result

Be able to load up Unreal Editor for Fortnite without further issue or loss to projects

Observed Result

Unhandled Exception: EXCEPTION_INT_DIVIDE_BY_ZERO

UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
kernel32
ntdll

Platform(s)

PC

UEFN still crashes after launch.
Unhandled Exception: EXCEPTION_INT_DIVIDE_BY_ZERO

UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
kernel32
ntdll

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1 Like


griluhz are you getting any answers on how to fix this?

No, i am afraid not speedgate. I’ve just posted in Fortnite Creative & UEFN Offical discord for advice.

1 Like

I did the same thing hope we can get this fixed.

1 Like

The status of FORT-738024 incident has been moved from ‘Ready for QA’ to ‘Closed’. Resolution Reason: ‘Duplicate’

2 Likes

Ye i have the exact same problem. Any steps to solve it?

2 Likes

@Bug-Reporter how long would this take before being Triaged please?

1 Like

Any progress on this bug, i have the same problem and i cannot fix it

A path for fixing this crash is to reset all local user and editor settings.

Disclaimer: While this will stop the editor from crashing and preserve all of your core project data, you will lose any local editor customizations and settings you’ve made (such as the layout of editor windows) and some data cached for your convenience (such as your project panel being sorted by most recently accessed) will be reset.

If you’d like to proceed with this path, please take the following steps:

  1. Open Windows File Explorer
  2. Paste C:\Users\[USERNAME]\AppData\Local\UnrealEditorFortnite\ into the address bar and replace “[USERNAME]” with your windows account username
  3. Press “Enter” to navigate to the folder
  4. Create a zipped copy of this folder to your desktop to back it up (just in case of any issues)
  5. After the backup is complete, delete the contents of the folder
  6. Attempt to relaunch the editor

Please let us know if this works for you!

1 Like

This didn’t end up fixing it so far for me

1 Like

I tried it and still know luck. still get a crash.