Summary
I’m unable to upload a vertical thumbnail in the creator portal even though the image has the correct aspect ratio. I’ve already contacted support, and they asked me to write the issue in this portal. Also, I’m happy to answer any questions.
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
- Start creating a release for any of the islands in the creator portal.
- In the promotional media section, try to upload a vertical thumbnail of the specified aspect ratio.
Expected Result
The thumbnail should be uploaded without any problems.
Observed Result
An error message saying “Image must be 3:4 aspect ratio, eg. 1440x1920px”
Platform(s)
All
