Unable to update my Map for the past month - Need urgent help as map is now Featured

About a month ago I posted an update that fixed a few Verse bugs in my map Quick Draw. It was rejected for content within the island, but I hadn’t changed anything aside from code so I reached out to support. They kindly helped me and said that everything in the island was fine and then manually approved it for me.

The issue began afterwards with every new private version having the issue “contains items that previously failed moderation.”

I have tried deleting every custom asset and anything else I thought might possibly be the offender to no avail. At this rate I would be getting close to deleting and rebuilding the entire map a second time. I’ve tried reaching back out to support about this on two occasions, the first being a month ago and the second a week ago. I haven’t had any response or help as of yet. Quick Draw is currently featured in Epic’s Picks and I am getting a lot of messages from players who are running into a known issue that I fixed many weeks ago, but have never been able to push the update for.

Any help would be immensely appreciated as I really just want to get this fix out into the public version.

Try to remove custom Images, music and custom asset if any … in the past week my map too where blocked due too custom asset. You must delete from the project, Is not enougt from the map only. I solve in this way.

M.

1 Like

Thank you for the response, but I have tried fully deleting every custom asset in the project and the issue is still happening :frowning:

@Julianoz1224 Hello! This is something that our Player Support team can investigate for you to give more information: Epic Games Technical Support & Customer Service | Epic Games