Unable to Publish Due to Active A/B Test After Map Was Unpublished

General Issues and Bug Reporting
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1

Summary

Hello,

I just got a map unpublished by epic, and had an AB testing going on.
To get my map back I can republish an unpublished release since it says “This island is unpublished and players can’t find it. To republish, create a new release, or publish a different release from your unpublished releases.”

But when I try to publish a new release I’m getting the error “Submission for Publishing Failed” “errors.com.epicgames.creator-portal-api.active_ab_test”.

When I try to select a thumbnail from the ab testing of the last release that got unpublished, I get the error: Link - “mapcode” is disabled SentryEventId= …

Which makes the publishing completely blocking

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Other

Steps to Reproduce

Get a map unpublished by epic while having an ab test active

Expected Result

blocked from publishing since you have ab test

Observed Result

blocked from publishing since you have ab test

Platform(s)

windows

2

Epic games Support isn’t helping either and redirecting me there, this is really blocking … If needed I can give the sentry error, but it clearly tells that it’s because of the AB testing

3

hi @lookum
Here is the documentation which may help you with the problems
A/B Thumbnail Testing in Fortnite Creative | Fortnite Documentation | Epic Developer Community

4

Hi thanks a lot for your answer

Unfortunately this doesn’t work either:

image
image602×319 26.2 KB

The map has been taken down by Epic moderation, to republish it I have to create a new release but I’m stuck with that… And if I try to select a thumbnail I get this error:

image
image347×123 13 KB

5

hi @lookum
The problem is that the Thumbnail image is taking the whole map down.
Recently, Epic published documentation on this
Thumbnail Image Guidelines for Discover | Fortnite Documentation | Epic Developer Community

Check in Creator profile date when A/B Test finishes

6

hmm I just tried changing both thumbnails to something new, and also only keeping one thumbnail but still getting this error unfortunately:

image
image585×311 24.5 KB

also tried to archive the map from content service and I get this error: Live link associated with project aaa is published. errors.com.epicgames.content-service.unexpected_live_link
if it can help

On the creator portal the map is unpublished

7

sorry yeah “Test started Nov 25, 2025 (88 days remaining)”, I don’t think the issue is the thumbnail but a bug in the creator portal when you get your map taken down and have a test thumbnail running