Unable to publish a new LEGO island - due to error message.

Summary

I am trying to publish a new LEGO island however, I am constantly getting an error message and then a link to the creator rules page. All of my terms and conditions checks are up to date and my main account has no issues that would prevent me from publishing, as verified by the creator success team.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

  • Tried 3 times on the first private code - Error message received and publishing failed
  • I made a new private code to test again - Error message received and unable to publish again

Expected Result

To be able to publish the LEGO island.

Observed Result

When pressing submit to publish, receiving the following error code:

errors.com.epicgames.creator-portal-backend.publish_disabled
No rights to publish the project for link code 0553-0476-2433v1 (projectId: 8931d434-4dc4-9c90-a0ef-ec8f2d543402). SentryEventId=85d882231aed451292f3eff17491cd92

Platform(s)

PC

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Have you signed the ā€œIP Partner Licensing Agreementā€ in Creator Portal, check your Creator Profile in the Creator Portal its under the My Programs heading

1 Like

I have a similar experience.

I had signed the ā€œIP Partner Licensing Agreementā€ on the Creator Portal and was able to create and publish the game. However, since late last month, I have been unable to publish my game.

2 Likes

Yep everything is set up as it should be so it’s a bug unfortunately:/ thank you for the suggestion though!

2 Likes

Add some votes here

Hi Hannah! We’ll get someone to take a look.

1 Like

Thank you for reporting @HannahLou! This should be fixed, could you try again?

1 Like

Hii Flak, sorry I didn’t see your reply. It’s all working fine now, thanks so much for the speedy fix!

1 Like

Hey! Unsure if you sure but the bug is now fixed :blush:

2 Likes

The status of FORT-916970 changed to ā€˜Needs Triage’. We’ve confirmed the issue and it’s waiting to be assigned to someone to fix it.