I acknowledge that this might not be the right place for this, but Epic support’s only response was that I needed to engage Unreal support, and this seems the only way to do so without being a UDN member.
I have been unable to log into Unreal Academy / Online Learning for the past few weeks. I used this service about a year or so ago without any issues.
I am having the same issue and just going in circles with Epic and Unreal support; both pointing their fingers at the other and say go to the other support team. I did change my email account recently and not sure if that is related to this issue. When completing the register form, it just gives me error after clicking the button to go to the next page. I have used the online learning for a couple of years without issues and just the past 2 months it no longer works and do not expect much help from Epic or Unreal to resolve. Maybe time to use Unity as the support from Unreal is not Epic!
Hey, so I was able to fix it. I talked with the support to help me change my email back to the old one, afterwards everything worked again. Soooo i guess there is some kind of bug with the login email. Only bad thing, I have to use my old email now
I reported this issue through Unreal Online Learning Support in October 2020. Kait P., the QA Lead Consultant of online learning, said that he had communicated this issue to the back-end developers, and said that could not find my account information after querying the back-end.
It seems that as long as the email is modified, the Epic Games account cannot be synchronized with the Online Learning background account management, resulting in account login failure and the page cannot be displayed normally. I can’t believe this problem has not been resolved after four months, which bothers me.