I acknowledge that this might not be the right place for this, but Epic support’s only response was that I needed to engage Unreal support, and this seems the only way to do so without being a UDN member.
I have been unable to log into Unreal Academy / Online Learning for the past few weeks. I used this service about a year or so ago without any issues.
I am having the same issue and just going in circles with Epic and Unreal support; both pointing their fingers at the other and say go to the other support team. I did change my email account recently and not sure if that is related to this issue. When completing the register form, it just gives me error after clicking the button to go to the next page. I have used the online learning for a couple of years without issues and just the past 2 months it no longer works and do not expect much help from Epic or Unreal to resolve. Maybe time to use Unity as the support from Unreal is not Epic!
Hey, so I was able to fix it. I talked with the support to help me change my email back to the old one, afterwards everything worked again. Soooo i guess there is some kind of bug with the login email. Only bad thing, I have to use my old email now
I reported this issue through Unreal Online Learning Support in October 2020. Kait P., the QA Lead Consultant of online learning, said that he had communicated this issue to the back-end developers, and said that could not find my account information after querying the back-end.
It seems that as long as the email is modified, the Epic Games account cannot be synchronized with the Online Learning background account management, resulting in account login failure and the page cannot be displayed normally. I can’t believe this problem has not been resolved after four months, which bothers me.
Yes, I know this is an old thread I’m necro’ing… Thought it best to drudge it up to bring attention to how unattended this subject is.
EDIT: Welp, seems I totally missed this most recent update, though it’s not an official statement by Epic, and I was previously able to access UA just fine, so not 100% on accuracy:
It is now mid-2024. I had a learning path/curriculum mapped out, and this is all destroyed due to the issues with Unreal Academy. It’s very strange how this golden resource of knowledge has been left in the dusty past.
Here’s an overview of the journey on the Unreal Academy now…
Clicking login
After clicking “Log in with your Epic Games Account”
Nope. Every single card for any given course/path just has a description. No links to the given “thing”. Now it seems that Unreal Academy is a paid resource? That theory is based on this little bit at the bottom of the main landing page:
The “Looking for free learning resources?” bit implies that what we see at Unreal Academy is not free.
I did a good amount of searching both in the various Unreal Engine communities and with Google-fu in general, and cannot find any solid communication or clarification on what the heck is going on here.
Epic people… The last communication seems to be that we had to reach out to an obscure support email to have someone manually repair our account, seemingly because someone unplugged the wrong wire somewhere. Then that was it. Nada. And no one that did so, seemed to have any success.
Can we PLEASE get access back to this resource? Or if you have to break hearts and tell your community that UA is now a cool kids club and we are no longer cool enough, rip the band-aid off rather than leaving it a painful mystery.
Apologies again for the necro, I’ll be storming off dramatically like a spoiled 5 year old girl now…
This has to be the weirdest thing I’ve come across with Unreal. Derjyn’s post above has basically explained the same last hour of my life with this, I just don’t get it. I feel like I’m being teased, lol, by Unreal, there’s an abundance of professional courses showing new features and I can not access this nor find a way to sign up for this.
Is it like some super secret society that you have to be part of that show you some super secret way of accessing these? Its bonkers!
