Unable to log in to the creator portal

General Issues and Bug Reporting
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1

Summary

When trying to log into the creator portal and I getting a man in the middle error as it seems like my company or chrome is not allowing http URL references and everything needs to be https.

www.twinmotion.com normally uses encryption to protect your information. When Chrome tried to connect to www.twinmotion.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.twinmotion.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Expected Result

That i am able to log in as I usually can.

Observed Result

Browser error preventing seeing the log in screen

Platform(s)

PC

2

hi @dlee-sme
Clear all browser cache as this is putting in the wrong password
If that does not work go into Browser setting and Reset to Default

woks fine for me
Fortnite Discover: Your Questions Answered

UEFN - Content Service (epicgames.com)

3

Hi @Jimbohalo10

I tried that but after i log in, it takes me to MFA / 2 factor auth. After entering in my code, i get the same error as its trying to hit this URL

https://www.twinmotion.com/id/api/sso?sid=XXXXXXXXX&prompt=none

4

Hi @dlee-sme

The error is
“errorCode”: “errors.com.epicgames.accountportal.validation”,
“message”: “sid is invalid”,
“correlationId”: “4e680650-6ede-11ef-8d53-0fd2ed516e66”

Sign out of Epic Games Launcher
Do you login to Epic via you user name, What error do you get logging into Epic Games Launcher.
Are you using your email/password or are you using link via Facebook/social media etc.

Click this to open Twin Motion

twin
twin1360×974 43.2 KB

5

No issues logging into Epic Games Launcher. The issue, i believe is my company is blocking Twin Motion domain. I’ve requested it be unblocked. Will report back. Thanks @Jimbohalo10 for your quick responses