Unable to join UEFN Colleague team due to Account Name.

Summary

Good morning,

We’re trying to create a UEFN team.
When my colleagues try to add me using the name “Alex9MD”,
they get the message “Unable to find account ‘Alex9MD’”.
They also tried “Ale9MD”, but it didn’t work either.

However, if I create a team and add them, it works fine.
Could there be an issue with my account name?

We also tried using the invite link, but it takes me to a page that says I don’t have authorization from the team to view it.

Thank you,
Alex

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

  • Login to UEFN.
  • Create a new Team
  • Invite Collaborator
  • Search " Alex9MD "

Expected Result

Be able to join a team, find my account

Observed Result

Impossible find the account " Alex9MD"

Platform(s)

PC

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