Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Creator Portal
Summary
I’m trying to setup my island creator account but have been stuck on the complete your payout account screen for 4 weeks now. It says i’ve submitted my tax interview info to Epic and that the company, Tax Identity, is validating the tax profile and that this normally takes a few hours. I’m in the US and not a minor so i don’t think there is any reason this should take extra time but here we are a month later…
I’ve contacted Epic support several times but they just either referred me to their standard docs which do not cover this issue or tell me to wait another week. Anyone else run into this? Any suggestions?
Steps to Reproduce
- log into creator portal
- select continue enrollment
- click continue registration
- “complete tax profile screen” shows up. everything is still filled in. press next (its the only option other than exit that is available)
Expected Result
i would expect coming back here after a few hours i’d see that my tax profile has been validated and i can continue
Observed Result
i’m on the complete your payout account screen. There is a checkbox by the submit your tax interview step but no other checkboxes. submit button is grayed out. This state hasn’t changed, even after 4 weeks and me checking it regularly.
Platform(s)
windows 11. MS Edge browser