Hi @skfabby, it’s been almost a week now since your last reply. I haven’t received a response through Fab Support either. I don’t understand how this could take so long. I just need someone to reset my account and purge it off all previous data, or if it’s not possible, to completely delete all data + my account, so I can recreate it using the same email. I use Quixel assets a lot in my work, and not being able to use them is affecting my work. Please look into this as soon as possible. Thank you.