Thank you @skfabby, I really appreciate this. For the past 3 weeks I’ve not been able to use any Quixel assets at all and it’s affecting my work as well. If the solution is to delete my account and recreate it, I’m willing to do that as well. As a reminder, please note that the email used in my current Epic account is still linked to Quixel, which used the same email but on a previous Epic account. This, I believe is the reason behind the issue.
I’ve already contacted FAB support twice and haven’t received a response.