UI Won't Function - Xbox Series S

Summary

A UI functions correctly, however when a player clicks something such as “buy” and a second UI pops up with a “cancel or confirm purchase” that Xbox Series S player is unable to move on that UI apart from to leave it. Even though that UI is focused they cannot move to the side to click confirm, while all other systems can.

The verse UI disables the buy buttons and exit button on the canvas and enables the confirm and cancel buttons. It then sets the focus to the confirm/cancel button right after this. Only the Xbox Series S is unable to move between the confirm and cancel buttons.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

UI/Tools

Steps to Reproduce

Open the shop on an Xbox Series S, click “Buy”, then try to click “Confirm Purchase” but it won’t let you move from the cancel button.

Expected Result

You should be able to select “Confirm Purchase”.

Observed Result

You cannot move over to that button.

Platform(s)

Xbox Series S

Island Code

5253-8468-3364

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FORT-1021159 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

Additional information: The verse UI disables the buy buttons and exit button on the canvas and enables the confirm and cancel buttons. It then sets the focus to the confirm/cancel button right after this. Only the Xbox Series S is unable to move between the confirm and cancel buttons.