UEFN stuck on loading Meta Human plugin and sometimes crash

General Issues and Bug Reporting
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1

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Other

Summary

UEFN is stuck loading Meta Human plugin and sometimes just crash with multiple reasons every time… very weird situation cuz it just keeps giving new crash reports or just doesn’t crash and get stuck or crashes and give no crash reports at all!
I write some of the crash reports I got every time this crash happens:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000000000000030

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000000000000000

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000b5b14000480

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000008bbfefe38c0 (when this one happened it crashes but it was still loading and was stuck at 73%)

here is where it always crash or freeze and gave all the errors above:
Screenshot 2024-03-26 153356

Steps to Reproduce

Open UEFN

Expected Result

UEFN opens up

Observed Result

Crash happens or it just gets stuck

Platform(s)

Windows

2

I just got this error as well among the other ones I mentioned in post:

LoginId:278e729d4bdc0c8b9c833cabb6d53d67
EpicAccountId:5e91f95f382a4b1f8f2f468e28aed48a

Fatal error: [File:D:\build\++Fortnite\Sync\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 253] 
Ran out of memory allocating 100 (0.0 MiB) bytes with alignment 3731062704. Last error msg: The operation completed successfully..




UnrealEditorFortnite_Win64_Shipping
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UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
kernel32
ntdll
3

Can someone help with this?
I tried updating my BIOS and drivers and everything I deleted the whole app and reinstalled nothing works it still crash or just get stuck at 73%

4

did you manage to fix this? i got this issue rn

5

hi @Astral5532 , @Astral5532 .
ran out of memory
possibly add pagefile for virtually extra memory
how to add more pagefile memory

6

I tried this, didnt seem to work for me… @Jimbohalo10

7

hi @Astral5532 ,
Looks like your UEFN installation is corrupted you need to “Verify” as shown in
Verify UEFN

Then follow the Metahuman video, which is of course different to UE5 MetaHuman video
Create a new NPC character.
If this works try importing your Methhuman character at low Resoloution

8

I have exactly the same problem it’s been 7 days and I even reset my pc format the disks followed all the tutorials possible send messages to epic game and unreal support, and it still doesn’t work, if you can find it solution please help me or come to discord: malik6649

9

I just cleared the cache and updated my bios and everything works now

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