UEFN Payout Bug

General Issues and Bug Reporting
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1

Summary

I passed the $100 threshold on creator portal for engagement payouts under the island creator program every month for the past 3 months but didn’t get a payment sent out to me at the end of each month. Everything is validated on creator portal and I have been payed out for previous months but it started to do this glitch/bug since September.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Unsure on how to reproduce this issue for someone else.

  1. I go to creator portal
  2. I click on the monetization tab
  3. Under payouts it shows my payout threshold which is way over the $100 minimum
  4. If I click on payout history it shows everything is validated but my latest payment is from several months ago

Expected Result

If I click on payout history it should show a receipt of the payment sent to me for the past several months I’m owed.

Observed Result

If I click on payout history it shows everything is validated but my latest payment is from several months ago and not what I have gained in the previous few months. That money is stuck under the payout threshold though being way over the $100 minimum.

Platform(s)

PC

Additional Notes

someone with the same issue: x.com

2

Contact player support direct via email/live chat dont create a bug report its something to do with your personal creator profile

3

I’ve already tried to contact support multiple times in the past couple of months but it’s always the same response, “our team is aware of the issue and please continue to wait as they work on a solution”

4

i had a similar issue and i spoke with them and it was resolved in 5 mins and i got sent the money instantly so idk what they saying to you :frowning:

5

when did you get this issue and what did you message support?

6

months ago and i told them i didnt get a payout for months and they checked into it and fixed something on their side and i got paid