UE5 always crashes when starting an old or new project due to "Crash inside the platform compiler"

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Stability

Summary

Please send Help! UE5 keeps crashing when Compiling Shaders during the start up of ANY old or creating a new project :frowning:
UE4 seems to work but I can’t open anything in UE5

After selecting or creating a new project in the Unreal Project Browser the software stops working around 45% of shader compiling during start up.
I only get a pop up: “ShaderCompileWorker failed - Crash inside the platform compiler :”

PC is running on a i9-14900KF (24 cores) and Nvidia RTX 4090

  • I removed and re-installed Unreal Editor and Epic game launcher multiple times
  • All the drivers are up to date (Nvidia/directx/windows) using DDU/clean install
  • CPU and Memory are not overclocking when it crashes (only maxed at 70% and 35%)
  • raytracing is turned off

Can’t seem to find any other solutions, thanks in advance!

Steps to Reproduce

Starting any project in UE5

Expected Result

it always crashes with this pop up

Observed Result

pop up: “ShaderCompileWorker failed - Crash inside the platform compiler :”

Platform(s)

Windows 11

+1 million to this. Same config, same OS, exact same hardware, same crash.

把cpu的默认频率降频锁定 我是i9-14900kf 我将频率锁定到 5.6 就没有这个问题了
The cpu frequency is reduced to lock

At least I’m not alone! Please, let me know if you have found anything to solve this issue

Bump. Same hardware, same crash…

I have the same i9-14900KF 24 core, rtx 4090 24gb.

there seems to be some kind of compatiblity issue with the latest Gen processors and unreal. people were indicating that it was a memory leak. this would make sense as most if not all errors preventing a project loading are access violations. 5.4.2 is extremely unstable certainly with my hardware spec. I’m just waiting for a cable so I can see my bios before trying the link, will keep you posted if it solves it for me

ive used Intel(R) Extreme Tuning Utility and lowered the performance core ratio from 57x (was my default) to 53x. Touch wood, I have just opened a project that always failed to load and it loaded first time. I will test for a bit and update.

Having the same problem, has anyone found a fix for this?

Can you give us an update, please? Month’s later and I’m still struggling with this, even when I clock down to 52 :')

UE5 crashes with “Crash inside the platform compiler” might be due to outdated drivers or corrupted files. Update graphics drivers, verify engine files via Epic Games Launcher, and ensure your system meets the software’s requirements. If issues persist, seek support from Epic Games forums.

yeah, this doesn’t work

Try this

Solution!

For intel i9 download Intel(R) Extreme Tuning Utility, change the performance core ratio from 57x (was my default) to 53x, apply and run unreal. it should now work.

This is just a hack untill hopefully unreal engine patches this problem.

NOTE: you need to change this everytime you reboot as it resets to its default.

Let me know if it works for you?

If UE5 is consistently crashing with the “Crash inside the” error, it’s crucial to address the issue swiftly. First, check for updates or patches, as they often fix known bugs. Verify your system requirements and ensure your drivers are up-to-date. Sometimes, clearing the cache or resetting configuration settings can resolve startup issues. If the problem persists, consider reaching out to community forums or support for more tailored solutions.

Thanks for your answer, unfortunately this solution doesn’t solve anything for me, even if I clock the cpu’s down in the BIOS settings :frowning:

Thats a shame as it has worked for quite a few.

I only had the shader compile once, and the only way I got rid of it, was a complete wipe of the system and starting afresh. uninstalling and reinstalling didn’t change anything, even removing the folders to force the engine to recompile.

Drastic solution but with shader compile it worked and i haven’t had it since.

It seems fixed in Unreal 5.5

Still can’t open anything in 5.4, also after completely wiping it of my PC but it looks like they addressed the issue somehow in the latest update. It is in Beta still so don’t wanna draw conclusions yet but at least I can start new projects atm…

Why is it i am all of a sudden having this same issue when i didnt before all the same stuff but all of a sudden i can even create a new project. rtx 4090 with intel i9-14900ks i dont get it

The issue came out of the blue for me too! :frowning: