Hello!
I have the same problem. I installed the engine (binary version), launched it from Unreal Engine Launcher and created new empty project. Opened it and the engine crashed with the same message like on the screenshot above. I tried to relaunch it, selected earlier created project and opened it, but no fair - same crash again.
My OS is Windows 7 64-bit. I haven’t Visual Studio 2013 installed. My GPU is nVidia GeForce GTX 760 and pre-latest drivers. Attached the logs below.
Would you guys mind trying running with -d3debug in the command line, and then posting the updated log? It will give us more info to help track this down.
Which file should we launch with command line flag -d3debug? UE4Editor.exe?
If answer is yes, then I launched it with this flag and message box appeared with text “DX11 feature level 10.0 is required to run the engine”. And what log should be changed?
Here is the updated UE4 log file hope this is the log file you are referring too.
, what should I do to get same log with command line argument being filled with -d3debug? In my UE4.log file “command line” line is empty. What executable should I run with the flag?
In the win64 folder where UE4Editor and UE4Editor-Cmd is open a command prompt (shift + right click → open command window here) in the cmd window type:
UE4Editor-Cmd.exe - d3debug
That will generate the correct file your after. It seem that your able to get a little further than I can with running this program my log is not as extensive as your previous one.
Hi Sergey, I don’t seem to be getting that same error as you about the DirectX11, In my DxDiag it shows as my computer having DirectX 11 but my GPU is only DirectX 10. I can only assume the error your getting is referring to this:
“Using feature levels, you can develop an application for Direct3D 9, Microsoft Direct3D 10, or Direct3D 11, and then run it on 9, 10 or 11 hardware (with some exceptions of course, new 11 features will not run on an existing 9 card for example)” (Direct3D feature levels - Win32 apps | Microsoft Docs)
Huh, for me it shows the same message box that “DX11 feature level 10.0 is required to run the engine” and nothing else at all. Accordingly to that UE4.log file is very short.
BTW, excuse me for my bad english, I’m not a native.
By the way, thank you and excuse me for my bad english. I’m not a native.
,Can folks with this crash please run dxdiag and attach the report.
To do so:
- Press Windows key+R on your keyboard.
This brings up the run box. - Type cmd, enter. This brings up the command prompt…
- In the command prompt window type dxdiag, enter.
- It may ask you to check for certified drivers. You can say no.
- DxDiag will come up. Once the progress bar finishes click “Save All Information” button. This will store the info to a text file. It would be helpful if you could rename the file DxDiag_YourUserName.txt because attachments for some reason are getting mixed up.
This report gives us info about your system hardware and configuration. Some of these crash logs have video cards with less than 1 GB dedicated memory that is the minimum system requirement. I don’t think all do though so it would be helpful to confirm.
Thanks
I was having this issue last night, where it would crash the instant the editor loaded. It turned out my laptop was trying to run it through the integrated Intel HD graphics chip (64mb), rather than through the NVidia GeForce card(4gb)… my laptop should automatically decide which one to use, but I had to force it to use my GeForce card for it to work.
It won’t be the case for everybody, but it’s worth a look for people having issues launching the editor.
Here’s my one.
None of the video card adapters listed in your log meet the system requirements of 1GB of dedicated video memory. This will result in the crash you see. Your AMD card has 512MB it looks like. Is that correct?
You don’t have Windows 7 Service Pack 1 installed and this might cause your problem.
Oh my God! I downloaded Content Examples and the engine works now like a charm. Earlier I wasn’t able to download it, because my system drive C: didn’t have free space (I’m using another drive for work with lot of free space). It’s a shame that I am not able to choose a folder for downloading content!
There was some outdated information deep in some of our documentation that we are updating now. Sorry about that for anyone that ran across them. The correct system requirements are the ones listed on the sign up, payment and FAQ pages.
SYSTEM REQUIREMENTS:
- Windows 7 64-bit or Mac OS X 10.9.2 or later
- Quad-core Intel or AMD processor, 2.5 GHz or faster
- NVIDIA GeForce 470 GTX or AMD Radeon 6870 HD series card or higher
- 8 GB RAM
For anyone getting this crash, please check that your system meets these requirements.
If this is the case you can contact us for a refund.
If your system meets these requirements and you still have this crash with an Nvidia card please try the steps in this post.
If neither of these solve your case please leave a comment so we can continue trying to help. If you haven’t attached a dxdiag report please do so.
It’s mine link text
Have you tried the steps explained here? Do they help?
Could you attach your CrashReportClient log and engine log with the _Username renaming?
It did’t help cuz i just got only one video card nvdia 550ti
and here is my log files
link text
Can you post your system specs? We’re trying to identify what might be triggered by below recommended GPU spec (the issue here), and what might be an entirely different problem. Also, would be great to see your logs at C:\ProgramData\Epic\Engine\Saved\Logs.