,Can folks with this crash please run dxdiag and attach the report.
To do so:
- Press Windows key+R on your keyboard.
This brings up the run box. - Type cmd, enter. This brings up the command prompt…
- In the command prompt window type dxdiag, enter.
- It may ask you to check for certified drivers. You can say no.
- DxDiag will come up. Once the progress bar finishes click “Save All Information” button. This will store the info to a text file. It would be helpful if you could rename the file DxDiag_YourUserName.txt because attachments for some reason are getting mixed up.
This report gives us info about your system hardware and configuration. Some of these crash logs have video cards with less than 1 GB dedicated memory that is the minimum system requirement. I don’t think all do though so it would be helpful to confirm.
Thanks