Hi @Daver1138,
This forum thread pertains to a Twinmotion login loop that has been fixed, while the issue reported in your support ticket is specific to Quixel Bridge.
Additionally, we couldn’t find any support ticket about a refund request. Please note that the deadline for converting leftover paid points was February 19, 2025, as mentioned in this forum post.
Quixel support has responded to your ticket, so feel free to reach out there if you have any further questions or need assistance.