无法验证地址,我们已验证您的身份,但无法验证您的地址

无法验证地址

我们已验证您的身份,但无法验证您的地址。我们将在几天内向 sgzxzj13@gmail.com 发送电子邮件,其中包含一个上传其他地址证明的链接。

同时,您可以在欧盟以外分配资产,并且您的个人资料不会显示您的商家详细信息。

这种情况我应该怎么办呢?我专门去银行开了包含有地址信息的证明,会不会是证明上写的是中文,但是我在资料里面填的是英文的原因。但是的确是同一个地址啊。

Lot of people are having that same issues even for other countries: I declared trader status but I'm getting a warning? - #60 by PeaceSells

1 Like

So can you tell me what should I do?

Here a full detail clarification from epic staff: I declared trader status but I'm getting a warning? - #63 by skfabby

They also included the link support.

Hi
I have received another email.


When I click the button. I just get this.

What should I do now.

By the way, The address verification documents I uploaded are all in Chinese. Will this have any impact?

And I did not get any email like Publishing Portal said.

Hi @Zheng_Jie ! I suspect your documents are currently being processed - please continue waiting. The verification process is taking longer than expected and we should be in touch soon regarding the result of your verification.

Hi
I received this email.

And I change my name and address to Chinese. And reupload picture of certification document issued by the bank.

In this case, will it pass your review?

I swear I filled in my real address. I’m not sure if it’s because of the Chinese language that it failed to pass the review.

Can you tell me what should I do now?

Now, I received an email.


What is this mean? What is the Trolley?
What should I do now?