Hi everyone.
There are a lot of different concerns voiced here, so I’ll do my best to address them all.
- If you’re seeing a banner on Fab about self-identifying as a trader or non-trader or completing trader verification (which may include address verification), it is because an action is required from you if you want to distribute your products to users in the European Union.
- If you haven’t self-identified as a trader or non-trader, please go here to do so.
- If you identified yourself as a trader, you may not have successfully completed some or all steps of trader verification. Full trader verification is composed of ID verification, address verification, and email verification. Please please go here to complete any remaining steps.
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Some of you may have previously completed trader verification and been considered verified traders. An audit of our records indicated that for some of you your address document(s) needed additional review. Thus, even if you were verified previously, you must now re-complete address verification if you wish to retain your trader verification status beyond March 10, 2025. Until March 10, 2025 you are still a verified trader and are still able to distribute products to users in the European Union.
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If you have attempted address verification and submitted one or more new address documents since February 18, 2025 but are encountering an “Unable to verify address” message in the Publishing Portal, please ignore it. We will be in touch with you by email in the coming days to let you know if your address verification was successful. We are also updating the text that appears there to be more correct and helpful.
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We’ve learned that many people have attempted to submit any bill or invoice as proof of address. If you’re submitting a bill, only submit a utility bill – that’s gas, electric, water, internet, telephone and not groceries, online shopping orders, or flower deliveries – or the verification will fail.
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The document(s) that you submit for address verification must:
- Display the same name and address that you provided when you signed up for Fab
- Be from the last six months
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In some cases, trader verification (which includes address verification) will take several business days to be processed. We will send you an email when you have either passed or failed address verification.
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We have replaced the verified trader checkmark next to the publisher name with trader info in the About tab of the publisher’s profile.
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If you have any questions or concerns about the status of your self-identification or trader verification, please reach out to our support team.
UPDATE: Please do not send your ID or proof of address documents to our support team. They are not the people who can or will be able to verify your information. All documents for verification must be submitted through the Trader Info tab of Publisher Settings.