트윈모션 결제하여 사용중에 있습니다.
작업물을 프레젠테이션과 파라노마세트로 익스포트 진행하였습니다.
익스포트 성공이라는 창이 떴는데도 트윈모션 클라우드는 "비어있음"으로 나옵니다.
지속적으로 확인하였고, 데모씬으로도 확인했지만 비어있는 상태라고 나옵니다.
솔루션을 알려주세요.
Hello ,
Thank you for posting in the community and sorry to hear about the troubles. I recommend check to make sure you were logged into Twinmotion with the same Epic Games account you were trying to open the presentation with.
Try signing off in your browsers and then making sure the same login is being used when working in Twinmotion during the upload process. By default if you run the Epic Games launcher it will ask you to sign in and then if you launch Twinmotion from there, the sign-in user should have been the same as the one used when launching the Epic Games launcher.
You can confirm by looking in the Twinmotion menu and seeing the username displayed. You can also sign out and back in from within Twinmotion to make sure the correct user profile is being used.
If you are still having troubles please contact us directly so we can investigate this further.
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.