The Unreal Marketplace Improvement and Feedback Thread

Distribution UE Marketplace
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168

[=TetraClock;289726]
I don’t get why Epic is taking 30% of total sales. A lot of people will just switch to other selling websites and give 5% royalty fee to Epic at the end of the year…
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As said, 30% is the standard percentage taken by most other online marketplaces or stores like , including Apple’s App Store and Google’s Play Store. We have an internal team that works fulltime to handle submissions, customer service questions, do quality assurance testing on all submissions, and people that run the backend catalog, the frontend launcher and technology, and far more than that – oh yeah, some content curator guy too :slight_smile: – to essentially help keep the ship sailing and keep building out the tech to scale as we grow. In exchange for that 30%, we work closely with developers to help improve and fine-tune their content, help with technical and support issues, and to promote their content heavily across Epic Games’ expansive social media reach, both for regular releases and in the sales we’ve recently started to run.

If you think about it, being able to sell your content by being directly embedded into one of the world’s leading video game engines and having a team dedicated to promoting you as widely as possible is a pretty sweet deal. I began my career as a contract artist gradually learning to self-promote, and I’d loved to have had something like . That’s why I’m trying to develop the Marketplace into the kind of place I wished I’d had access to, so I can help content creators grow and thrive because I know exactly what it’s like to do that and make a living at it. And since UE4 went free, the company’s continued success depends on being the best platform possible and helping people sell their content and ship games. If you think about it in those terms, your content is essentially being supported and amplified by Epic’s ongoing operating costs and marketing efforts as a company. You win, we win. The Marketplace is still young, but it’s difficult to match that level of resources elsewhere, and we really want people to succeed. I would say we go out of our way to support people, but it’s not out of our way – that’s actually our entire purpose as a team. :slight_smile:

169

, I’m PMing you now. It looks like your emails may not be going through.

170

Found the and resolved it. Thanks for letting us know!

Also, I made a slight tweak to the public Trello – I moved the “Next Release” and “Coming Soon” columns all the way to the left so you don’t have to scroll all the way to the right any more. Now upcoming releases are easier to see. Yay!

You can see that here: Trello

171

[= ;290492]
In exchange for that 30%, we work closely with developers to help improve and fine-tune their content, help with technical and support issues
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If you would really do it would be nice, but you don’t. You have never commented on anything directly regarding my Mini Map except if I am not allowed to do something. You have never made any suggestions, you have never said how to improve or fine tune anything. Even if I asked about your opinion on something or asked what I could improve (like description and price), you have just ignored such questions. It was more like a mass treatment. And I think it just works like , because you seem to have many submissions so you can’t really help individual developers. But then just say it like in the forums and don’t try to make people think you would actually try to help. :slight_smile:

172

[=;290513]
If you would really do it would be nice, but you don’t. You have never commented on anything directly regarding my Mini Map except if I am not allowed to do something. You have never made any suggestions, you have never said how to improve or fine tune anything. Even if I asked about your opinion on something or asked what I could improve (like description and price), you have just ignored such questions. It was more like a mass treatment. And I think it just works like , because you seem to have many submissions so you can’t really help individual developers. But then just say it like in the forums and don’t try to make people think you would actually try to help. :slight_smile:
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Hey , I can’t speak for Epic but I can relate my experience. Respectfully, I do not think is a fair statement to say. is my first experience working in a marketplace and the team (specifically and ) have been extremely helpful from the get go. Whether it is putting up with my plethora of emails, or offering suggestions and feedback on submissions which were instrumental in helping me develop future installments in my marketplace series. Most recently it was the marketplace sale, and was very involved with the collaboration on the sales percentage, the duration, the blog post and much more. I can’t imagine that I am the only one to receive treatment by. That being said, they do receive multiple submissions every day and have to work with numerous developers. It is very time consuming work, and as a result some things may slip or it may take a while to receive a response. That’s just the nature of the beast, but the men and women working on team are doing their very best to fulfill everything outlined above. =)

173

I can only speak for what I experienced, if you got help, suggestions or feedback from Epic than is nice. I can only say I didn’t.

But they actually were really fast, from submission to marketplace release it only took like 1 month, I would not have expected it to be so fast. And regarding organisation stuff like changing description on trello or something like I also can’t say anything bad, it was really good.

Just regarding the content itself and things like it’s description, price etc I have not received any help, suggestions, feedback, even if I directly asked for it.

174

[=;290513]
If you would really do it would be nice, but you don’t. You have never commented on anything directly regarding my Mini Map except if I am not allowed to do something. You have never made any suggestions, you have never said how to improve or fine tune anything. Even if I asked about your opinion on something or asked what I could improve (like description and price), you have just ignored such questions. It was more like a mass treatment. And I think it just works like , because you seem to have many submissions so you can’t really help individual developers. But then just say it like in the forums and don’t try to make people think you would actually try to help. :slight_smile:
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Actually, we’ve been very accommodating to you despite a variety of technical difficulties. We worked with you hands-on and step-by-step to structure your pack correctly so we could review it, discussed the best way to show your sample content in a way that the Marketplace supported, and even worked with you to move up the release of your content by two weeks after working with you to fix a bug would have broken functionality for your customers using 4.7. The only questions of yours we didn’t address either involved a) creating special exceptions for you by lowering our quality standards, or b) inquiring into private details of other sellers’ financial and legal matters. Obviously those are not requests we can accommodate.

In fact, I personally handled your submission in more detail than I normally do because you’ve been quite vocal about Epic, the Marketplace, and our support staff. I wanted to step in and provide the best customer service we could for you so you could have a good experience and publish your UMG Mini Maps. It’s a bit disappointing to read in spite of all we’ve done to help you release your content.

175

, really, I have not complained about not getting any help or feedback and so on, I think it’s fine since you handle a lot of submissions. I only said you should not say here in the forums that you would do it if you don’t.

I’m not sure whether your answer is a joke :eek: Your answer is 1000% euphemism :wink:

[= ;290541]
Actually, we’ve been very accommodating to you despite a variety of technical difficulties. We worked with you hands-on and step-by-step to structure your pack correctly so we could review it
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In clear words, you quoted the Marketplace Submission Guidelines. :rolleyes: Nothing “hands on and step by step”. Well, you actually have explained it a bit more specified than written in the Submission Guidelines, so it was a bit “hands on”. So ok, in one point you have helped me! But was help regarding making the Project ready for marketplace, not help on the content itself.

[= ;290541]
discussed the best way to show your sample content in a way that the Marketplace supported
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I have not noticed.

[= ;290541]
and even worked with you to move up the release of your content by two weeks after working with you to fix a bug would have broken functionality for your customers using 4.7.
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is where I had the most OMG while reading. “Working with me to fix a bug”!? You have not helped me in any way to fix any bug. After my Mini Map successfully was through trello and Epic and me have finished everything needed, you said my Mini Map will be released on May 13th. Then I told you there is a bug in 4.7 (which is fixed in 4.8) which make my Mini Map not work under certain conditions. Then you said bug is too major and my Mini Map will be released on May 27th, after 4.8 is out. No help in any way to fix the bug. You said my pack won’t be released before the bug is fixed, which is in 4.8. That’s all you did. Then after some days I found a way to workaround the bug, submitted my pack again and after you validated the bug is fixed you again scheduled the release for May 13th. Tell me, where did I receive any help?

[= ;290541]
The only questions of yours we didn’t address either involved a) creating special exceptions for you by lowering our quality standards, or b) inquiring into private details of other sellers’ financial and legal matters. Obviously those are not requests we can accommodate.
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I have asked about whether you think my description is good or could be improved, you have ignored the question.

Regarding the two “questions” you mentioned: a) I accept I don’t get any answer on , even if it’s not fair to punish me for a bug in UE4 :wink: And b), really? You said giving the address is the “biggest cause for delays”, which I could not really understand, since it took only 2 minutes for me to write you my address, so I answered “*I wonder why you say is the biggest cause for delays? It’s not really hard to tell you my address. I submitted my submission 3 weeks ago, so you think getting my address will now take more than 3 weeks? Sounds strange :slight_smile: By the way, as far as I know the first payment is made 45 days after the submission is on the marketplace, are there really any people who are not able to tell you their address within 45 days? *” . Then you said “it’s not appropriate for us to comment on the legal and financial details of other submitters on the Marketplace”. And is a quite unfriendly answer for such a normal question I asked. My question was more like a joke because I know there is no one who needs 45 days to tell you the address :wink: I have not really expected any answer on , but it would have been nice if you you would have answered “No there are not, but we need to get the address before we put anything on the marketplace, so we can’t wait 45 days”. Because at that point I did not know .

[= ;290541]
In fact, I personally handled your submission in more detail than I normally do because you’ve been quite vocal about Epic, the Marketplace, and our support staff. I wanted to step in and provide the best customer service we could for you so you could have a good experience and publish your UMG Mini Maps. It’s a bit disappointing to read in spite of all we’ve done to help you release your content.
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If you call the best customer support, then I don’t know :slight_smile: It was acceptable, but definitely not good.

And again, I am absolutely fine with ! I know how much you are working. You can’t help everyone who want’s to sell something in the marketplace. I don’t expect AAA support in something like the marketplace.

176

I have edited my last post a bit and corrected some mistakes :wink:

177

With all due respect , you’re going about in the wrong way. The best, most professional way would be in private. As it stands now, it looks like a he said she said type of discussion; which isn’t professional to say the least.

You’re degrading the goodwill you have with and. I can’t imagine they will be jumping at the bit to provide extra time and help with your future submissions if you continue type of interaction.

I’ve had a similiar experience as and can attest to the professionalism of. My advice is to thoroughly attempt to rectify sort of privately.

178

I don’t want to discuss anything in private, and also not in public, as I said I am fine with the support I get. I don’t expect anything better, so I don’t complain. My whole only point was that continuously says in the forums that he would work so much with the sellers to help them in any way, which just is not true, at least I can’t say that from my experiences, I just wanted to mention here.

I also don’t like such a “he said she said” discussion, I don’t like any discussion about , but after ‘s answer which really just made it seem for others that I would not say the truth I had to correct the points he mentioned, cause they were either extremely euphemistic or just not true (like “working with you to fix a bug”). It’s like you go to your supervisor and tell him there is some problem, but he does not care and does not help you at all, then you work very hard on fixing the problem, say your supervisor you have fixed it and then he tells the whole company he would have fixed problem with a bit of your help. How would you feel?
And especially he said I would do "inquiring into private details of other sellers’ financial and legal matters" which I count as a serious accusation, and since it’s just totally untrue you can’t tell me you would not have corrected it the same way if someone would have said about you. :rolleyes:

And I can only speak for myself. If I just had bad luck, well, then it’s just like it is. It’s ok. I can only tell you what I have experienced. It seems you and had better experiences, which is good. And there probably might be some other people who have similar experiences to me, who knows. :slight_smile:

179

Peaace

I want to be the first to get your minimap.

180

Hey ,

We’ve been rather patient with you over the past few months and have worked very hard to be understanding of situations you have found yourself in. We have gone the extra mile in a number of ways to attempt to make you happy, resulting in nothing but backbiting and further accusing remarks. Time and time again, we’ve looked the other way when you’ve called us liars, attacked our personal character, and actively promoted unprofessionalism inside the Unreal Engine community. Your consistently destructive behavior is not something we can continue to tolerate in any realm of our community, whether the forums or otherwise.

I regret that it has come to , but if things don’t change with the way you conduct yourself around here, we’ll have no choice but to remove you from our community… is not a conversation that we ever like to resort to, but we see no other option in case to maintain a healthy and thriving community of developers. Because of , your pack on the Marketplace will not be released today with the others but will instead be slated for a later date.

We believe you’ve got the potential to add value to Unreal Engine and want to see your content released to the world. Help us work through obstacle so we can move forward.

181

Uhm what? :eek:

[=;291113]
We’ve been rather patient with you over the past few months and have worked very hard to be understanding of situations you have found yourself in. We have gone the extra mile in a number of ways to attempt to make you happy, resulting in nothing but backbiting and further accusing remarks.
[/]

Where did I do ? I am always really friendly to anyone, and I am always constructive. Am you confusing me with anyone else?

[=;291113]
Time and time again, we’ve looked the other way when you’ve called us liars, attacked our personal character, and actively promoted unprofessionalism inside the Unreal Engine community. Your consistently destructive behavior is not something we can continue to tolerate in any realm of our community, whether the forums or otherwise.
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You really seem to confuse me with someone else :rolleyes: I have never called anyone a liar except and I have never had any problem with any Epic staff member except , and that what I write is true you can yourself ensure with looking into the support request 57137 where my whole conversation with and the other is written. I think almost the whole Epic team is doing really great work.

I would really like to know what you call destructive behavior? I am constantly helping people in the answerhub and the forums, wrote dozens of detailed bug reports, am I giving a lot of constructive feedback and am generally friendly to anyone. I really can’t understand what you write.

[=;291113]
I regret that it has come to , but if things don’t change with the way you conduct yourself around here, we’ll have no choice but to remove you from our community… is not a conversation that we ever like to resort to, but we see no other option in case to maintain a healthy and thriving community of developers.
[/]

You really seem to confuse me with someone else :wink:

[=;291113]
Because of , your pack on the Marketplace will not be released today with the others but will instead be slated for a later date.
We believe you’ve got the potential to add value to Unreal Engine and want to see your content released to the world. Help us work through obstacle so we can move forward.
[/]

What later date?

The only thing I wanted to say here is that what is writing was not true for me. is a feedback thread, am I not allowed to provide feedback? Do you only want to get positive feedback?

182

calm, :slight_smile:

look at the smiles faces :wink:

:o

183

Hi guys,
i have to say that the update system works really good so far, yesterday i sent an update for our first package in the marketplace at ,
Lyons did all the job of the update (including the new description) in less of 2 hours starting from my request.

Very good job!
Thanks.

Ps.
Any ETA for the seller administration page?

184

“By the way, as far as I know the first payment is made 45 days after the submission is on the marketplace” - .

Just a point of clarification so it doesn’t take you by surprise later: your first payment will actually come within 45 days of the end of a sales period. So if your pack goes up on 6/1/2015, you might not get paid (for sales in the month of June) until 08/14/2015 (although my average has been around 35 or so days after a payment period).

Also, I’ve never had any problems in my dealings with Epic staff. They’re always prompt and courteous in their replies, and have always been helpful. Except for that guy; he’s a jerk (just kidding!).

185

Yeah I know it’s 45 days after end of a sales period, the from me is from some weeks ago where I did not know it :slight_smile:

As I said above I also always got answers fast, speed is really no problem.

But such an unfriendly and aggressive reaction on slightly negative constructive feedback is a problem I think :frowning: I have not violated any rule, I just said what I have experienced. Then I got the answer from above where he said stuff that’s just not true. If there is a better place to talk about unprofessional behavior of a Epic staff member, I would like to hear about it. If there is such a place they should just redirect me there, but punishing me with delaying the release of my submission and attacking me personally with untrue accusations is not ok :frowning: What is the correct way to defend myself against ? If I do it with a lot of arguments in a constructive way, as above, I get such an unbelievable answer from . If I just ignore it, then people think very wrong about me. I would really like if someone like would just read through the conversation history (support ticket 57137) and make clear that I am just telling the truth. :frowning:

Everyone is making mistakes, even Epic staff . And then it should be allowed to talk about them. At the moment I feel as if there would be a rule like “Any Epic staff member is infallible”.

186

I don’t think their is with you giving negative feedback about the Marketplace, but with you singling out one of their staff in particular. Regardless, why bother getting ? You’re gonna be on the Marketplace soon, and probably sell quite well. Don’t jeopardize that. If your product is not on the Marketplace and you have to sell through a site like Gumroad, you’re not going to sell a lot let, trust me. My materials pack on the Marketplace has done pretty good for me, whereas my rock pack on Gumroad has sold in the high 0’s. The Marketplace has really good exposure.

187

[=;291239]

I have not violated any rule
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I’m not going to participate in debates - I’ve seen enough of that in your previous threads, but I want to point out that many of your posts actually violates Forum rules pretty constantly. Just facts, nothing more.

[]
Maintain a high level of professionalism. Be respectful to other , and Epic Staff! It is our goal to create a clean forum for the discussion of Unreal Engine. Cursing, swearing, personal attacks or retaliations are not welcome here and will not be tolerated. Trolling, harassment, racist or threatening comments, obscene material or other intentionally annoying behavior is also unacceptable.
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[]
Keep private information private. All moderator disputes should happen in private message. Public discussion of moderator actions or decisions, private correspondence with an Epic Employee or Epic Representative, Epic Employee contact information, or other personally identifiable information of other or Epic representatives is not allowed
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Forum rules

Also, I insist that you stop discussion in Marketplace Feedback thread. Respect other users - they come into thread to reiterate/improve current system, give negative/positive feedback, get help/support and etc, but you are simply disrupting process.
If you want to continue discussion then use support mail or private messages to contact Epic stuff, basically how it should be done according to the forum rules.

Thanks.