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I haven’t submitted a new pack since the summer. Back then it took about a month for it to have been released on the marketplace. If the 45 days is current then it seems it has increased a little. But I do agree with you on the submission wait. I’m gearing up to submit a few packs soon, and the month or so wait for it to be approved followed by the month before you see how it does is a pretty long time. We were supposed to be getting the sales portal year, but haven’t heard anything about it since departed. It can definitely be frustrating as someone who’s doing full time. =/
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I’ve completely stopped submitting content to the marketplace. I was doing pretty decent (as I have posted sales stats in the other relevant thread). I saw the current trend once I completed my final release. The submission process was taking a full month at the minimum and was creeping up to 6 weeks. In addition to that your sales data and receiving payment were so disconnected.
is my last submission (Zipline/Teleport/JumpPad):
- Submit mid May
- Release July 22nd
- September 10th: Email with sales data for month of July (One week worth).
- Payment September 14th
That is 4 months until I receive any kind of sales data at all and only a weeks worth at that. is from someone who had already 3 assets already published. There were some issues in between there resulting in the delay that I won’t go into.
Even if I give them the benefit of the doubt is a best case scenario for turn around time you can have to receiving worthwhile sales data reliably.
- Submit December 1st.
- They reply the next day. Say, “Wow is great we will schedule it for release right away!”
- December 7th, "We have set your release for 3-4 weeks in advance (January 1st).
- All of December your asset is finished, polished, looks great and is ready to go. But it isn’t for sale.
- January 1st finally arrives after a really smooth submission process. Congrats people can purchase.
- Wait
- February 1st arrives. Wow awesome I wonder how many units were purchased?
- Email marketplace support to see if you can get some early numbers on your sales.
- Email gets lost in the ZenDesk system like it does nearly every time.
- Throw a DM on twitter because you have built a report with him over the past year and he’s helped with sales data before (he’s gone now, no help there)
- All of Februrary goes by with your asset selling. No sales data
- March 7th: receive an email with your sales data for January
- March 14th: payment
You submit the asset on December 1st. You can expect to receive sales data in 3 MONTHS. Does anybody else see a problem here? In June I was told live sales data in the seller’s portal was coming soon!! We are coming up on a half a year later. That is not soon. marketplace has been open for a year and that is the best case scenario above?
No retailer on the planet would be okay doing business like that. Doing business completely blind with no ability to adjust marketing, prices, or trends. I’m not even going to get into my struggles to get a sale established for my asset store which I was in talks with for longer than I can remember until eventually your ticket gets lost in some really horrible email system. I’m not even going to go into my horrible experience with updating my assets. I am an established highly rated asset publisher and I can’t update my assets the exact second they are ready for my customers? Then I have to field support emails and forum complaints that things are not updated?
I had high hopes for a long time and wanted to be apart of marketplace for the long run, but now I am just upset and disappointed. I know from speaking with other sellers that I am not alone in feeling. Now is gone and it is clear there is no direction established or being controlled. At least it isn’t being discussed publicly or at the very least in a private section of the forums for sellers like I suggested I can’t count how many times over the past year.