Hi.
I’m working with panorama images in RealityScan 2.2 by converting them into cubemaps.
I’m using PNG cubemap images and storing the metadata in sidecar XMP files. However, whenever I configure a Rig and attempt to run Align, RealityScan crashes consistently.
To rule out any issues with my own metadata, I also tested the example XMP metadata provided in the documentation, but the program still crashes during the Align process.
Below is the information from the crash dump:
Dump File: RealityScanCrash_9740_59277-667_2_2_0_119430_RS.dmp
File Path: C:\Users\Windows11 Pro\AppData\Local\Temp\RealityScanCrash_9740_59277-667_2_2_0_119430_RS.dmp
Last Written Time: 2026-08-03 AM 1:27:57
Process Name: C:\Program Files\Epic Games\RealityScan_2.2\RealityScan.exe
Process Architecture: x64
Exception Code: 0xc0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access rights.
Heap Information: None
Error Information:
System Information
OS Version: 10.0.26200
CLR Version:
This is the XMP metadata example I tested:
<x:xmpmeta xmlns:x=“adobe:ns:meta/”>
<rdf:RDF xmlns:rdf=“http://www.w3.org/1999/02/22-rdf-syntax-ns#”>
<rdf:Description xmlns:xcr=“http://www.capturingreality.com/ns/xcr/1.1#” xcr:Version=“3”
xcr:PosePrior=“initial” xcr:Rotation=“-1 0 0 0 0 -1 0 -1 0” xcr:Coordinates=“absolute”
xcr:DistortionModel=“division” xcr:DistortionCoeficients=“0 0 0 0 0 0”
xcr:FocalLength35mm=“18” xcr:Skew=“0” xcr:AspectRatio=“1” xcr:PrincipalPointU=“0”
xcr:PrincipalPointV=“0” xcr:CalibrationPrior=“initial” xcr:CalibrationGroup=“-1”
xcr:DistortionGroup=“-1” xcr:Rig=“{1E204070-A17D-444E-9455-493C15B37B93}”
xcr:RigInstance=“{2DC9F356-432F-4234-9148-DC2655788342}” xcr:RigPoseIndex=“3”
xcr:InTexturing=“1” xcr:InMeshing=“1”>
xcr:Position0.262424475861358 -2.26397531586648 7.03879070281982</xcr:Position>
</rdf:Description>
</rdf:RDF>
</x:xmpmeta>
For the six cubemap faces, I only modified the Rotation and RigPoseIndex values accordingly. Despite that, RealityScan still crashes every time I run Align.
All XMP metadata contents appears to be read correctly. And georeferencing works as expected, so it seems that the XMP files themselves are being loaded successfully. The crash only occurs during the alignment stage when using Rig metadata.
Does anyone know why this might be happening?
Any help would be greatly appreciated. Thank you.