The cosmetic "Skye" in the content browser has broken facial animations.

Summary

The cosmetics “Skye” (CID_690_Athena_Commando_F_Photographer) and “Winter Wonder Skye” (Character_Photographer_Holiday) that can be used in the Character & Guard devices have broken facial animations (face rig / bones), causing really messed up and creepy expressions.

This issue was fixed with the cosmetic “Undercover Skye”, however, the fix was never applied to the previous versions of Skye.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

  1. Place down the “Character” Device.
  2. Select the Character “Skye” or “Winter Wonder Skye”.
  3. Set the “Idle (Pose)” option to “Anguish” or “Thumbs Up”
  4. Look at the character’s face from different angles

ALTERNATIVELY

  1. Equip either the “Skye” or “Winter Wonder Skye” cosmetic
  2. Use the emote “Pickin’” or “Tra La La”.
  3. Look at the character’s face from different angles and in different points in the animation.

Expected Result

The character’s face rig should behave normally / correctly, as it does in the “Undercover Skye” outfit.

Observed Result

The character’s face rig is instead extremely broken, causing all kinds of unintended messed up expressions and animations, including the eyes turning inside out. It also causes lighting artifacts on the face, I’ve provided two photos in the lobby as a comparison for that (Skye vs. Undercover Skye).

Platform(s)

All

Upload an image








Additional Notes

This is an extremely easy fix. All you need to do is take the fixed face rig / bones from the head model “F_MED_Skye_Head” and apply it to “F_MED_Photographer_Head”, OR repaint the textures from “F_MED_Skye_Head” to match Skye and Winter Wonder Skye (no makeup), and apply that head model to said characters with a material instance that changes it to the repainted textures. I’ve provided an example of what the latter option looks like.

This has been an issue for a long time, and I’m using these characters as main characters in two of my upcoming games, so it would be amazing to see it fixed! Thanks!

Here’s some more examples of the latter option for fixing it!

4 Likes

Any update on this? Thanks!

1 Like

This is a duplicate of another internal ticket: FORT-955097. I’ll see if I can get status.

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FORT-965062 has been ‘Closed’ as a duplicate of an existing known issue. Origin Issue: FORT-955097

The status of FORT-955097 changed to ‘Needs Triage’. We’ve confirmed the issue and it’s waiting to be assigned to someone to fix it.

1 Like

Thanks so much Flak!!

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Thank YOU for reporting! :slight_smile:

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Hey Flak - any ETA on when this will be fixed? It’s not super necessary to be fixed by then, but I am going to be using her as a character in at least two of my upcoming games by December, and it would be great to know if it will be fixed by then or not :slight_smile:

All good if not! Thanks again!

P.S.
If it helps, you can move the suggested fixes I sent along with the examples to the existing internal ticket on the issue!

1 Like

Could you check? The ticket is marked as fixed in our system but it looks like it didn’t update here.

3 Likes

Skye and Winter Wonder Skye both still appear bugged

(wont allow me to paste 2 images sorry)

1 Like

Can confirm it’s still broken.

As a reminder, if it helps the team, I did provide two options in which they could fix the issue! (with option #2 that I provided image examples of being more preferable, as it fixes the bad/legacy reflection issue in her eyes as well, and any other issues that may be present with legacy head models)

This is an example of what the updated face diffuse texture for the F_MED_Skye_Head model would look like for fix option #2:


Compared to the face diffuse texture for Undercover Skye, which has the makeup:


And compared to the face diffuse texture for OG skye, which has no makeup:

2 Likes