"Texture has zero width or height" when importing fbx file.

Development World Creation
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1

Hello,

I am trying to upload a basement I dowloaded from sketchfab. I converted it to fbx using Blender, and it’s giving me errors.

[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Unknown] Renamed Assets:
OriginalName:[/Game/Basement/paintcan] NewName:[/Game/Basement/paintcan1]
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘basement’, SkeletalMesh] No smoothing group information was found for this mesh ‘Cube_017’ in the FBX file. Please make sure to enable the ‘Export Smoothing Groups’ option in the FBX Exporter before exporting the file.
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘basement1’, SkeletalMesh] No smoothing group information was found for this mesh ‘Cube_033’ in the FBX file. Please make sure to enable the ‘Export Smoothing Groups’ option in the FBX Exporter before exporting the file.
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Texture2D] Unable to retrieve the payload from the source file.
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Texture2D] Texture has zero width or height
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Texture2D] Unable to retrieve the payload from the source file.
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Texture2D] Texture has zero width or height
[C:/Users/brigh/Documents/sketchfab/basement/fbx/basement.fbx : ‘’, Unknown] Renamed Assets:
OriginalName:[/Game/Basement/basement_PhysicsAsset] NewName:[/Game/Basement/basement_PhysicsAsset1]
OriginalName:[/Game/Basement/paintcan] NewName:[/Game/Basement/paintcan1]
OriginalName:[/Game/Basement/basement] NewName:[/Game/Basement/basement1]

Any assistance would be appreciated.

2

Hello there @ArcaneGel2!

The "zero width or height” is usually tied to a corrupt FBX, or missing content inside, like an assigned texture. There are also calls to missing smoothing groups, and payload. Let’s test some methods for resolution in Blender:

  1. Check the Shading tab, ensure that an image file is tiend to the Image Texture node, and check for any empty or broken nodes

  2. Make sure any texture under use is saved somewhere in your machine (Image > Save As)

  3. When exporting again, enable “Apply modifiers”, enable “Smoothing”, and set it to either “Face” or “Normals”

  4. Also, check “Export Normals”, “Export Tangents”, and use FBX 2014 format