Stuck in Infinite Loop on Metahumans Launcher

Community Community & Industry Discussion
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I’m stuck in a infinite loop on the metahumans launcher page.

Things I have tried:

  • Using a different browser (Mozilla, Edge and Chrome) without any plugins
  • Clearing cookies
  • Logout and Login

No leads so far.
Here is a video to show the exact issue
screen-recording link: vimeo video

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Hey there @SomeAB! That’s definitely an odd one, you’ve done most of the environmental tests I would recommend. I verified the Metahumans redirect is working for my personal account. So let’s see if it’s an account authorization issue. While I don’t know what’s going on behind that redirect, we can definitely see if it’s your account or your device. Do you have another device you could attempt this from? If we can verify it’s an account issue, I may be able to find more information on my side.

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hello, currently I have the exact same problem, I also tried to launch it from different devices.
like @SomeAB I have carried out all the necessary tests but the problem persists.

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Hey there @B1BHO! Welcome to the community! Alright, so if the redirect keeps failing after clearing cache/cookies, another network, different device, etc. , it might be an account specific issue. I’ll reach out to my resources and see what I can find. I don’t have an ETA on responses, but I will keep you both posted!

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thanks for the welcome, I tried to create an account to test everything and actually confirm that the problem is related to the account.

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we have this infinite loop issue for over a year, reported by multiple people, i wish epic would man up and fix it.

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Same issue here, infinite loop. I tried VPN, no VPN, 4 browsers and clearing out all browser data.

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Excellent data! I’ve reached out to my resources to see if this can be put in an issues queue for the backend site. In the meantime, you guys can submit a contact form/live chat and the team there may be able to restore access while working out everything else.

Ignore this if you’d already done so, but putting in a site support request may get faster results in the meantime:

@Beduino_Beyond sorry to hear that it’s been ongoing!

Lastly @SteveSchroeder1 Welcome to the community! Thanks everyone for bringing this to my attention and all the data to help report it appropriately. In the meantime I do still recommend using the contact form to see if mainline support can get you guys up and running in the meantime.

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I have the exact same problem for over a year now as well (Metahuman infinite loop page “Your access to MetaHuman Creator is confirmed. Stand by while we redirect you.”). Tried everything suggested on the forums here, but it didn’t work. Can you please help?

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I also contacted the Epic Games support on this issue back in December '2022 (same support link as you provided here, my Request #22204739), but they didn’t help.

This problem has been reported by many users on this forum in different threads since 2021. Now it’s 2023 and I am surprised that Epic still didn’t fix that. Would love to work with Metahuman, but because of this bug, I unfortunately can’t.

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Hey there @truck555! I’ll keep you in the loop if I receive any new information in the meantime!

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Thank you!

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@SupportiveEntity I have recently built a new system from scratch. So I already have tested this on 2 different systems. With different installs of OS, old one was Win10 and new one is Win11

  • Already sent a support email, but they replied that its not an issue covered under it (which made me go WTH?)

I’m pretty sure, its a account specific issue.

I want to suggest that there be a standard way to ‘Logout’ or ‘Detach’ or ‘Remove’ Metahuman from our Epic account, so we can try again, and see if it works (i.e, a clean signup)

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Hey folks - we haven’t quite gotten to the bottom of this issue, but we’ve updated your accounts manually and they should be able to get through now.

It may take clearing your cookies/cache to get through, but please try loading up MetaHuman Creator and see if it works.

Thanks all!

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Thanks a lot! Now it works for me.

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Hi, Can you give me access to Metahuman? I am stuck in this loop for 2 years and now I need that program.

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Are you still experiencing the loop? If so, could you try re-completing the form?

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thank you, once i completed the form i was able to access metahuman :slight_smile:

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Re-completing the form did not work, different browsers did not work, different computers did not work, clean windows install did not work…
2 years on and There is NO SOLUTION available online to get out of the loop.
Better off using DAZ, at least the software works.

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Wow, thanks a lot its working here now. Hope you people find the real issue.

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