Stuck at step 5 at the creator program

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Creator Portal

Summary

I applied for my creator code over a month ago and I am stuck at step number 5 and I have not received an email yet I have also written to support several times who have not been able to help me my tax profile from Tax identity has not yet been activated I ask for urgent help

Steps to Reproduce

  1. Write the Epic Games Support
  2. Waiting

Expected Result

I think that I will get help and that they will send me the activation email

Observed Result

Nothing happened and my tickets were closed

Platform(s)

PC, Playstation