Star rating not transfered

[ihmnwtd]

Summary

Hi, I’ve encountered an issue where the ratings for my products didn’t transfer from the UE Marketplace. This might be my fault, as I changed the product type before the FAB release. Is it possible to transfer the ratings from the UE Marketplace to FAB?

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings

Steps to Reproduce

Сhange the product type before the FAB release

Expected Result

The product ratings should have been transferred from the UE Marketplace.

Observed Result

The ratings didn’t transfer

Platform

Google Chrome

Operating System

Windows 11

[DarkDreamStudio]

I’m having the same problem.

[Katanalevy]

Same issue for me too and I didn’t change product type so it’s unlikely to be the issue.

[AlexZuska]

Reviews and ratings have also disappeared

[Sergey_Tyapkin]

For some products from UE Marketplace rating has been transfered, but for some of them no.
Also, will the reviews be transfered?

[Eugene1sv1]

As stated here,

Fab: List of Known Issues at Launch

We’re aware of a few things that aren’t working as expected – thank you for your patience as we work on improving these items post launch. Ratings Ratings do not appear on a product’s listing page until that product has received 5 or more ratings. This is the expected behavior. Because of this, buyers who submit a rating for a product before that product has received 5+ ratings will not see their rating instantly reflected on the product’s listing page. However, their rating will be taken int…

The expected behaviour is to display ratings on the product page if there is 5 or more reviews for the listing.

And I confirm, the ratings for my product have not been transferred (I had exactly five reviews).