Some players lost their persistent data

Summary

I recently had an issue with players not able to join the same lobby and attempted to fix it. Once the release was live, the map was completely broken not just for that issue. I had to revert to a previous revision which affected persistence. Many people that joined the broken lobbies had their data reset and now some people are having issues with their score not incrementing. Anyone aware of how to deal with situation?

The map is Rapid 2v2v2 Zero Build
Island Code: 7675-8305-9560

Please select what you are reporting on:

Verse

What Type of Bug are you experiencing?

Persistence

Steps to Reproduce

can’t be reproduced.

Expected Result

player’s persistent data showing their original score.

Observed Result

many players having their rank score reset to 0

Platform(s)

All Platforms.

Upload an image

Additional Notes

The player in the image attached had their score reset from 40,166 to 0

hi @PharaohCM

Please follow the thread post with the answer

Save Point Data RESET (Score & Gold) - General / Issues and Bug Reporting - Epic Developer Community Forums

Hi @Jimbohalo10 I believe the issue you’re referring to is for the save point device. mine is related to persistent data with verse after reverting to a previously published code because of the map being completely broken.

hi @PharaohCM ,

Yes that is quite a common problem this was the possible way to recover.

Issue Publishing Map – VerseBuild Error - General / Issues and Bug Reporting - Epic Developer Community Forums

There is no official way to recover data as these are based in Verse definition of weak_maps.

Hopefully the persistent data held in Project

UEFN - Content Service

This is picture on how to Export Verse Data if you have any

This is one of the most difficult things to solve/fix

Thanks

Thank you @Jimbohalo10 for this insight. This is really helpful. I’m working on an attempt that will hopefully fix this issue.

hey I play your map everyday btw. I’m actually having the same issue many players reported me to have lost their data. Can I ask are you using a tracker device to store?
Because I am, I just did some testing going in and out of a private test and i ended up losing the score randomly.

I’m using Verse. but your data should be back or will be back soon on the map. Some score accumulated yesterday will be lost unfortunately but people who got their score reset to 0 should be back to their original score.

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