Since 38.00, my island is crashing on every platform with no island changes.

Summary

Players on PS4, PS5, and PC occasionally crash inside my Fashion Show island, but only during the runway waiting-room section before the round starts. The issue is uncommon but repeatable over time. Sidekicks/Pets were fully removed, but the crash still occurs with no clear root cause.

I have tried to figure out what it could be but had no luck, it could be anything from a certain device, prop, emote, player outfit etc. The crash is random see.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

Start a match with 20–40 players.

Players load into the runway waiting-room area before a round begins.

Wait for 10–40 seconds.

Random players crash to menu (PS4/PS5) or receive the Epic Crash Reporter window (PC).

Crash only happens in the runway walk or judging phases.

Expected Result

Players should remain in the lobby during the waiting-room stage without crashing and smoothly transition into the runway round.

Observed Result

Players crash only during the waiting-room for the run way / stage.

Crashes happen at random, usually 1–4 players at a time.

Does NOT happen every game (rare), but happens consistently over enough matches.

Happens even when no Sidekicks/Pets exist.

No visible lag, spikes, or device issues before the crash.

No Verse errors or warnings in Creator Portal.

Private playtests with low player counts do not reproduce the issue.

Platform(s)

PlayStation 5 (frequent user reports)

PlayStation 4

PC – Windows (Epic Crash Reporter window)

Island Code

3589-2124-6433

Video

Attached videos of crashes

Additional Notes

Memory usage is within limits.

No animation packs, Sidekicks, or complex logic running in that area anymore.

Happens on live servers only — private test sessions never crash.

Players report:

PS5/PS4 being kicked to menu

PC showing Epic Crash Reporter

Multiple players crashing at the same moment

This only began recently and may be related to backend Creative stability or device loading behavior.

Please check server-side logs for asset loading/streaming spikes or a device conflict in the waiting-room area. Creators cannot see these logs, so I cannot isolate the cause. It could be anything from certain emote or more.

Frequency of reports is daily and high.

FORT-1025515 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

Just removed all prop moves and all legacy ball devices in ver402 they are not the case as someone has crashed again