Server Error preventing the MetaHuman rig from being imported from Epic's server

Development Pipeline & Plugins
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1

We’re seeing a server error that’s preventing the MetaHuman rig from being imported from Epic’s server.

LogMetaHumanCharacterEditor: Error: Auto-Rigging of Face failed with code ‘Server Error’

2

Steps to Reproduce

  1. Create a blank project
  2. Enable hte MetaHuman Plugin
  3. Create a MetaHuman Character
  4. Click “Create Full Rig” on MetaHuman Character Editor
3

Thank you for sharing the video, Hyoyon. I see you’ve created another issue relating to Quixel Bridge in Unreal Engine, which is potentially related.

I’ve passed this to the engineering team.

In the meantime, does Fab work in Unreal Engine (Window > Fab) or is that also affected? Has this worked previously in Unreal Engine 5.6 or has it always been a problem? And can I assume you are connecting from a corporate network (with Firewall/VPN/etc)?

Mark.

4

In addition, please can you share the full log file (from opening Unreal Engine) and let us know the geographic region you are connecting from.

Thanks,

Mark.

5

Hi Mark,

Thank you for checking.

To answer your questions:

Fab is not affected.

This was my first time trying it, so I believe the issue has always been present in UE 5.6.

Yes, I am connecting from a corporate network.

I’ve attached the full log file.

I am connecting from US.

Please let me know if you need anything else.

Thanks,

Hyoyon

6

Thank you Hyoyon. I’ve shared the full log file with the cloud services team.

I can see that the issue you raised for Quixel Bridge has been linked to the firewall blocking access to the necessary domains. For reference, the domains that need whitelisting for MetaHuman Creator in Unreal Engine can be found here.

While I wait to hear back from the cloud team, does this affect other users in your organisation, or only your workstation?

7

We believe this is network or firewall related. Are you able to work with your IT department to whitelist the necessary domains?

Mark.

8

Hi Mark,

Thank you for the update. I will reach out to our IT department to whitelist the list of domains.

Would it be possible to keep the ticket open until I’ve sorted things out with them, just in case?

Thanks,

Hyoyon

9

Hey Hyoyon,

We are confident that this will solve the issue - keep us updated!

The ticket may close out, but it will reopen with a reply if you need us to take a further look.

Cheers

James

10

Hi team,

This issue has been solved. Thank you for your help!

Hyoyon

11

Awesome, glad you managed to solve this one and thanks for letting us know!

Cheers

James