SAC support please

Summary

Hi there,

Apologies if this is the wrong forum to post in. The SAC AI support agent isnt much help and I cannot find where to get targeted assistance.

I recently got an email from Epic titled ‘YOUR SUPPORT-A-CREATOR MEMBERSHIP WILL BE CLOSED IN 30 DAYS IF PAYEE SETUP INFORMATION IS NOT UPDATED’

I did have to retake the tax interview a few days ago and did so without error (so i thought). I have checked my Hyperwallet and it is in good standing. The screenshot of my account page has all green ticks.

Is this a glitch becuase I updated my account info or is there something that I need to fix but not indicated due to having all green ticks?

Thank you

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Other

Steps to Reproduce

Retake tax interview

Expected Result

Smooth sailing

Observed Result

Got email saying my account would be closed in 30days even tho my account page has all green ticks and my Hyperwallet is functioning.

Platform(s)

Win10

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