I have a permanent license key and it is a floating license. When I run the reality capture, the license activation keeps popping up in every 15 mins, and all processing will stop until i click try again so I can’t let the program run by itself. It really affect the efficiency. Does anyone know why this is happening and how to solve it?
Hi AMO_3DSU,
which version of RealityCapture are you using?
Is your internet connection stable? Are you using a virtual machine? Have you contacted our support with this issue?
Hi there,
We are having the exact same issue since switching to floating, which makes the whole software pretty much useless. Every 15 to 20 minutes the software stops doing anything and says that it cannot connect to it’s online services. The version we are using is 1.3.2.117357 and our internet connection is stable and fast. We are not using a virtual machine btw.
What I am asking myself is, why RC needs to be connected during the whole session anyways. The Way I understand your floating license system is, that when I start RC on my PC, it checks online if the license is free or in use by someone else. When I quit the app, it connects online to tell the service, that the license is free again. During the time I started the app until the moment I quit the app, nobody else can start it, because the service knows, that it is in use on my PC. So here is my question: Why does it need to check every few minutes to see if the license is still in use when my PC is using it? Why is it not automatically re-trying if a connection is not successful? Why does it stop all calculations?
I have project files that take up to 8 hours to align and or mesh. Usually I do those things over night, which I cannot do anymore, because your flavour of floating licensing doesn’t let me.
Maybe you should offer a local license server such as FlexLM or something similar, because Your sollution is pretty bad to be honest.
Cheers
Guillaume Wyatt
Supervisor at MackAnimation
Hello Guillaume,
we are sorry for this.
Unfortunately, the only solution for this is using the newest RealityCapture version, as we weren’t able to reproduce this internally. What is needed is the stable internet connection to check the license usage regularly.
OK then, we have a full perpetual enterprise license and I don’t know if that one can run the latest version, since you guys changed the whole licensing just before 1.4.0. Can you tell me if we can run the latest version of RC with this license? Also as I said earlier, our internet connection isn’t the issue. It is fast and it is stable. We run Autodesk Maya flawlessly and that app also phones home to see if the license is valid. Never had any issues with them.
Cheers
Guillaume
Since RealityCapture 1.4 there are no licenses needed to run it.
Starting with the release of RealityCapture 1.4 and Unreal Engine 5.4, we’re introducing a new Unreal Subscription, which includes Unreal Engine, RealityCapture, and Twinmotion for $1,850 USD per seat per year. This offering is for creators of non-games products (such as films and television shows, architectural visualizations, and graphics for broadcasts and live events), who make more than $1 million USD in annual revenue. You can find out more details about Unreal Subscription and who it’s for in this blog.
If you don’t need to use Unreal Engine or Twinmotion, or if you fall under the Unreal Engine royalty model because you use it to create games or applications that incorporate Unreal Engine code at runtime and are licensed to third parties, you can still buy RealityCapture as a standalone subscription seat. Individual RealityCapture seats will be priced at $1,250 USD per seat per year, which includes all updates released during the subscription period.
These prices will only apply to companies generating over $1 million USD in annual gross revenue. With these updates, RealityCapture will become free if your company earns under $1 million USD in yearly revenue. RealityCapture will also be free to use for students, educators, and hobbyists.
If you’re currently using RealityCapture 1.3.2 or any other prior versions, pricing and licensing changes will not apply to you until you decide to update to a version later than 1.4. If you have perpetual licenses of RealityCapture, you can continue to use these, regardless of your annual revenue. In addition, when we release 1.4, you will also be granted twelve months of updates, after which, purchasing a subscription will be required to get further new releases (if you’re not eligible for the free version).
You can find the newest version there: My - Sign in - Capturing Reality in the Downloads section (as previous ENT user).