Quixel Bridge is not functioning across all versions

Development Pipeline & Plugins
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1

When Quixel Bridge is opened through the editor, it immediately displays a blank page, preventing the import of any MetaHuman assets. This issue occurs across versions 5.1 to 5.5.

2

Steps to Reproduce

  1. Create empty project
  2. Enable Quixel Bridge Plugin
  3. Open Quixel Bridge window through the UE editor
3

Hello,

There are high chances that the problem is related to your companies firewall. We would require the editor log to confirm where it’s failing. You can find it under Project/Saved/Logs. Based on the project you shared, the name will be MH_Subs_Subfirst.log. Please run the editor and try to use Quixel Bridge before sending the log.

Here is the list of domains that are used by our tools. They should be allowed by the firewall to be able to use Epic’s services.

https://www.epicgames.com/help/en\-US/c\-Category\_TechnicalSupport/c\-TechnicalSupport\_GeneralSupport/which\-domains\-need\-to\-be\-whitelisted\-to\-reach\-the\-epic\-servers\-a000086907

I will also pass this case to my colleagues from Quixel who should be able to provide specific help for the Bridge plugin.

Regards,

Martin

4

Hi Martin,

Thank you for the information.

I’ve attached the full log file for your review. I’ll also share the domain list with our IT department and follow up if we confirm the issue is related to our company’s firewall.

Please let me know if you need anything else.

Best regards,

Hyoyon

5

Hello,

Can you please get back to us with the results of the Node-Bifrost test on one of the affected computers:

Node Bifrost Test

Please follow the steps below:

1) Launch UE5.

(But do not launch Bridge just yet)

(If Bridge is already open as a tab, please close it)

2) Navigate to:

<Your Epic Games directory>\UE_5.X\Engine\Plugins\Bridge\ThirdParty\Win.

3) Please note that the next two steps need to be performed almost instantly (around 10 seconds) or the node-bifrost window will close.

4) Launch the node-bifrost.exe.

5) Launch Bridge within UE5.

6) Now log in to your account.

7)When the error rises, take a screenshot of the node-bifrost window.

8) The screenshot will provide more information on how your issue can be resolved. Please share it directly in response to this email.

If the the file is not present please reach out to me again and we can move towards further troubleshooting.

If you have any questions\comments, feel free to reach out again!