Published UEFN island stuck on the loading screen in Europe Public matchmaking

Summary

Players get stuck on the loading screen when joining a Public match on my published island in the Europe matchmaking region.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

Set Fortnite’s Matchmaking Region to Europe and apply the setting.

Open the published island using the island code below.

Select Public and press Play.

Expected Result

The island loads and players can enter the match.

Observed Result

The loading screen stays up and players cannot enter the match. I reproduced the issue in three attempts using different accounts, and other players experienced it as well.

Platform(s)

windows

Island Code

5120-0198-7755

Additional Notes

The same island loads successfully with Europe + Private
and with North America + Public.

Most recent failed Europe + Public attempt was on 16:25 Finland time (UTC+2).

This may be related to FORT-1185548.

The status of FORT-1189953 changed to ‘Needs Triage’. We are routing this to the appropriate team for investigation.