PS5 Players Can't Open My Island

General Issues and Bug Reporting
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1

Summary

We have released a new game but start receiveing reports from players failing to enter the game when accessing from PS5.

Island: 3936-6348-7749

When player select this island and click “Play”
It shows “Preparing the island” forever then fails.

Other plataforms such as XBOX, PC, Mobile works successfull.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

At a playstation 5 plataform.
Select island 3936-6348-7749
Click to Play

Expected Result

Island should load successfully and start.

Observed Result

It shows “Preparing the island” forever then fails.

Platform(s)

PlayStation 5

Island Code

3936-6348-7749

2

FORT-1148343 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

3

update, same happens to xbox series.